Backbone link between our Toronto and Chicago datacenters down Thursday 9th March 2023 - 07:31

At this moment, we are experiencing problems with: Backbone link between our Toronto and Chicago datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Toronto and Chicago datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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Vendor's OSP team has reversed the work performed during the maintenance work last night, and services are now restored.

Vendor suspect that the fiber may have been taken down inadvertently under another maintenance and are working alongside with OSP to determine further action, updates are to follow.