Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Milan – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Milan, Italy

Schedule:

Start Time: November 26, 2025, 03:00 UTC

End Time: November 26, 2025, 07:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Hong Kong – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Hong Kong datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Hong Kong

Schedule:

Start Time: November 26, 2025, 21:00 UTC

End Time: November 27, 2025, 01:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Router Software Update - Hong Kong - November 26, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for November 26, 2025.

Location: Hong Kong, Hong Kong

Schedule: Start time: November 26, 2025, 21:00 UTC End time: November 27, 2025, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net

Past Incidents

Tuesday 11th, February 2020

Web07 issues

At this moment we are experiencing problems with: Webhosting on our Web07 server.

The cause of the incident is currently: unknown

We have taken the following actions to resolve the incident: Under investigation.

Estimated time of repair: Unknown

Impact: Customers are currently unable to reach their webhosting located on the web07 server

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates.

  • After a reboot of the physical host web07 is reachable again.

    • Monday 10th, February 2020

    No incidents reported

    Sunday 9th, February 2020

    No incidents reported

    Saturday 8th, February 2020

    NL: Rotterdam i3D.net - Network-related issues (i3D.net Website, Suite 2, 6 and 20)

    Maintenance complete.

  • Problems surrounding the i3D.net website and network-related issues in Suite 2, 6 and 20 have been resolved.

  • -=-=-=-=-=-=

    Through this way we want to notify you of upcoming emergency maintenance on the 11th of February in our Smartdc Rotterdam datacenter.

    Location: Rotterdam, Netherlands

    Date and time: 11th of February, between 04:00 and 05:30 UTC (05:00 - 06:30 local time)

    Expected downtime: 0 minutes / No impact is expected during this emergency maintenance, but if we do encounter trouble we will revert to the current situation and schedule a different emergency maintenance window at a later date.

    Reason for maintenance: We will be performing emergency maintenance to reactivate the redundancy of the aggregation switching infrastructure for Suite 20. We have found the likely culprit of the incidents that occurred on Saturday.

    Support: Our support department will be avaiable during the maintenance. More details about how you can contact our support can be found here: https://www.i3d.net/contact

  • 17.00 UTC: Earlier this morning one of the nodes in our Suite 20 aggregation fabric crashed, reducing our capacity in that suite to a N state (it is normally N+1). We tried to recover it a few times using different methods, which did not work and caused unexpected service impact. This led us to believe it could be a hardware issue, and we attempted to replace the misbehaving node with a spare: unfortunately this did not help. Right now we are running with N capacity, and JTAC is investigating the root cause in more detail on the basis of a Priority 1 case.

    • Friday 7th, February 2020

    No incidents reported

    Thursday 6th, February 2020

    No incidents reported

    Wednesday 5th, February 2020

    No incidents reported