Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Milan – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Milan, Italy

Schedule:

Start Time: November 26, 2025, 03:00 UTC

End Time: November 26, 2025, 07:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Hong Kong – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Hong Kong datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Hong Kong

Schedule:

Start Time: November 26, 2025, 21:00 UTC

End Time: November 27, 2025, 01:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Router Software Update - Hong Kong - November 26, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for November 26, 2025.

Location: Hong Kong, Hong Kong

Schedule: Start time: November 26, 2025, 21:00 UTC End time: November 27, 2025, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net

Past Incidents

Tuesday 3rd, March 2020

No incidents reported

Monday 2nd, March 2020

No incidents reported

Sunday 1st, March 2020

JP: Tokyo i3D.net - Network issue in Japan: Tokyo

At this moment we are experiencing problems with: Network equipment

The cause of the incident is currently: known

We have taken the following actions to resolve the incident: Our network engineers are currently working on resolving the issue.

Estimated time of repair: unknown

Impact: Servers and machines might be hard to reach in one of the racks in Japan, Tokyo.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We've validated that the replacement switch is online and working as intended. The faulty switch has been replaced and the potential issues should be resolved.

  • The cabling work has been completed, we are validating through our monitoring that everything came back as expected so at least in theory there should not be any more impact now.

  • The replacement switch is properly installed in the target rack and the stack has been formed, so we are moving over the server uplinks from the dead switch now.

  • Firmware/config uploads both done, we are proceeding with the installation in the target rack and the relevant physical work.

  • We have proper access to the replacement switch now, and we are continuing our staging process: uploading the correct firmware to match the other units in the stack and also preloading the existing config.

  • Our own engineer is on-site at the Tokyo datacenter now and we are continuing work to get remote serial console access to the replacement switch now that some required components have been brought in.

    • Saturday 29th, February 2020

    No incidents reported

    Friday 28th, February 2020

    No incidents reported

    Thursday 27th, February 2020

    No incidents reported

    Wednesday 26th, February 2020

    No incidents reported