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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Software Maintenance] FlexMetal Backend Maintenance – August 27, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for August 27, 2025.

Schedule: Start time: August 27, 2025, 09:00 UTC

End time: August 27, 2025, 18:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

During this maintenance we will be migrating some backend FlexMetal services to a new and improved environment. This change further increases speed, reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact:

No impact is expected during this maintenance.

All steps taken during this maintenance have been thoroughly tested in non-production environments prior to this announcement. During the maintenance window we will perform the changes step-by-step, separated by tests verifying the performed change as well as availability of the FlexMetal product.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 6th, March 2020

No incidents reported

Thursday 5th, March 2020

No incidents reported

Wednesday 4th, March 2020

Website i3D.net i3D.net website issues

At this moment we are experiencing problems with: the i3D.net website

The cause of the incident is currently: unknown

We have taken the following actions to resolve the incident: Under investigation.

Estimated time of repair: Unknown

Impact: https://www.i3d.net/ is currently unavailable

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates.

  • The i3D.net website is back online. This incident will be further investigated.

  • The cause of this issue has been located. We are actively working on a fix.

    • Website Smartdc.net Smartdc.net website issues

    At this moment we are experiencing problems with: the Smartdc website

    The cause of the incident is currently: unknown

    We have taken the following actions to resolve the incident: Under investigation.

    Estimated time of repair: Unknown

    Impact: https://www.smartdc.net/ is currently unavailable

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates.

  • The Smartdc website is back online. This incident will be further investigated.

  • The cause of this issue has been located. We are actively working on a fix.

    • Tuesday 3rd, March 2020

    No incidents reported

    Monday 2nd, March 2020

    No incidents reported

    Sunday 1st, March 2020

    JP: Tokyo i3D.net - Network issue in Japan: Tokyo

    At this moment we are experiencing problems with: Network equipment

    The cause of the incident is currently: known

    We have taken the following actions to resolve the incident: Our network engineers are currently working on resolving the issue.

    Estimated time of repair: unknown

    Impact: Servers and machines might be hard to reach in one of the racks in Japan, Tokyo.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We've validated that the replacement switch is online and working as intended. The faulty switch has been replaced and the potential issues should be resolved.

  • The cabling work has been completed, we are validating through our monitoring that everything came back as expected so at least in theory there should not be any more impact now.

  • The replacement switch is properly installed in the target rack and the stack has been formed, so we are moving over the server uplinks from the dead switch now.

  • Firmware/config uploads both done, we are proceeding with the installation in the target rack and the relevant physical work.

  • We have proper access to the replacement switch now, and we are continuing our staging process: uploading the correct firmware to match the other units in the stack and also preloading the existing config.

  • Our own engineer is on-site at the Tokyo datacenter now and we are continuing work to get remote serial console access to the replacement switch now that some required components have been brought in.

    • Saturday 29th, February 2020

    No incidents reported