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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Software Maintenance] FlexMetal Backend Maintenance – August 27, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for August 27, 2025.

Schedule: Start time: August 27, 2025, 09:00 UTC

End time: August 27, 2025, 18:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

During this maintenance we will be migrating some backend FlexMetal services to a new and improved environment. This change further increases speed, reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact:

No impact is expected during this maintenance.

All steps taken during this maintenance have been thoroughly tested in non-production environments prior to this announcement. During the maintenance window we will perform the changes step-by-step, separated by tests verifying the performed change as well as availability of the FlexMetal product.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 12th, June 2020

US: Ashburn Backbone incident between Ashburn and Dallas

At this moment we are experiencing problems with: Dark-fiber connection between Ashburn and Dallas

The cause of the incident is currently: Known

We have taken the following actions to resolve the incident: We have contacted our vendor to have this incident investigated. Once we know more about the cause of this incident we will post an update.

Estimated end-time: Resolved.

Impact: Customers or end-users with traffic between Ashburn and Dallas might experience heightened latency at this time.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here: https://customer.i3d.net/contact.php

  • The circuit has been repaired and is active again.

  • The fiber cut has been located. Estimated repair time is currently 23:00 UTC.

  • The restoration crew is on-site and is trying to locate the exact location of damage.

  • The restoration crew is on its way to the fiber cut and should be on-site shortly.

    • Thursday 11th, June 2020

    No incidents reported

    Wednesday 10th, June 2020

    No incidents reported

    Tuesday 9th, June 2020

    No incidents reported

    Monday 8th, June 2020

    No incidents reported

    Sunday 7th, June 2020

    No incidents reported

    Saturday 6th, June 2020

    UAE: Dubai Core Switches Error in Dubai

    At this moment we are experiencing problems with: Our core switches in Dubai have encountered errors.

    The cause of the incident is currently: Known.

    We have taken the following actions to resolve the incident: Switches have been rebooted.

    Estimated time of repair: Resolved.

    Impact: Impacted users may have experienced a short loss of service.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.