Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 6, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 6, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 6, 2025, 08:00 UTC End time: October 6, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the first maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 7, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 7, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 7, 2025, 08:00 UTC End time: October 7, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the second maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 8, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 8, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 8, 2025, 08:00 UTC End time: October 8, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the third maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 9, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 9, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 9, 2025, 08:00 UTC End time: October 9, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the last maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Wednesday 24th, June 2020

NL: Rotterdam Cooling degraded - Suite 22

At this moment we are experiencing problems with: Suite 22 the cooling is currently degraded. Temperatures measured are higher than normal and the airconditioning is not performing as expected.

The cause of the incident is currently: Known

We have taken the following actions to resolve the incident: The cooling system is adjusted to compensate for the degrated part of the cooling and temperatures are slowly dropping again. Also we have started investigating placing mobile airconditioning as a fall-back if needed.

Estimated time of repair: We are expecting a full repair tomorrow, exact time is unknown at this moment.

Impact: Temperatures might rise of systems located in Suite 22.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The temporally air-conditioning has arrived and is installed. Temperatures are good and stable. We have decided to keep this temporally solution in place until next week. Next week, when outside temperatures are expected to drop, we will perform the maintenance to activate the permanent solution. As there is no more risk we will close the incident.

  • Temperatures are within acceptable levels again. We have confidence this will stay during the night because outside temperatures are lower also. We will monitor the temperature in the comming hours and will update here if any (negative) change is seen.

    The fall-back cooling is ordered for tomorrow and will be used in case this is needed. It's expected that the cooling of Suite 22 will be fully operational again before tomorrow end of business day.

  • Tuesday 23rd, June 2020

    No incidents reported

    Monday 22nd, June 2020

    No incidents reported

    Sunday 21st, June 2020

    No incidents reported

    Saturday 20th, June 2020

    No incidents reported

    Friday 19th, June 2020

    No incidents reported

    Thursday 18th, June 2020

    No incidents reported