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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Software Maintenance] FlexMetal Backend Maintenance – August 27, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for August 27, 2025.

Schedule: Start time: August 27, 2025, 09:00 UTC

End time: August 27, 2025, 18:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

During this maintenance we will be migrating some backend FlexMetal services to a new and improved environment. This change further increases speed, reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact:

No impact is expected during this maintenance.

All steps taken during this maintenance have been thoroughly tested in non-production environments prior to this announcement. During the maintenance window we will perform the changes step-by-step, separated by tests verifying the performed change as well as availability of the FlexMetal product.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 26th, June 2020

No incidents reported

Thursday 25th, June 2020

No incidents reported

Wednesday 24th, June 2020

NL: Rotterdam Cooling degraded - Suite 22

At this moment we are experiencing problems with: Suite 22 the cooling is currently degraded. Temperatures measured are higher than normal and the airconditioning is not performing as expected.

The cause of the incident is currently: Known

We have taken the following actions to resolve the incident: The cooling system is adjusted to compensate for the degrated part of the cooling and temperatures are slowly dropping again. Also we have started investigating placing mobile airconditioning as a fall-back if needed.

Estimated time of repair: We are expecting a full repair tomorrow, exact time is unknown at this moment.

Impact: Temperatures might rise of systems located in Suite 22.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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  • The temporally air-conditioning has arrived and is installed. Temperatures are good and stable. We have decided to keep this temporally solution in place until next week. Next week, when outside temperatures are expected to drop, we will perform the maintenance to activate the permanent solution. As there is no more risk we will close the incident.

  • Temperatures are within acceptable levels again. We have confidence this will stay during the night because outside temperatures are lower also. We will monitor the temperature in the comming hours and will update here if any (negative) change is seen.

    The fall-back cooling is ordered for tomorrow and will be used in case this is needed. It's expected that the cooling of Suite 22 will be fully operational again before tomorrow end of business day.

  • Tuesday 23rd, June 2020

    No incidents reported

    Monday 22nd, June 2020

    No incidents reported

    Sunday 21st, June 2020

    No incidents reported

    Saturday 20th, June 2020

    No incidents reported