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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Software Maintenance] FlexMetal Backend Maintenance – August 27, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for August 27, 2025.

Schedule: Start time: August 27, 2025, 09:00 UTC

End time: August 27, 2025, 18:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

During this maintenance we will be migrating some backend FlexMetal services to a new and improved environment. This change further increases speed, reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact:

No impact is expected during this maintenance.

All steps taken during this maintenance have been thoroughly tested in non-production environments prior to this announcement. During the maintenance window we will perform the changes step-by-step, separated by tests verifying the performed change as well as availability of the FlexMetal product.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 24th, July 2020

No incidents reported

Thursday 23rd, July 2020

No incidents reported

Wednesday 22nd, July 2020

US: Chicago Core router issues Chicago

At this moment we are experiencing problems with: One of our core routers

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: Our network engineers are investigating these issues.

Estimated time of repair: Unknown

Impact: Starting at 04:40 UTC, some traffic was blackholed. The affected router is being bypassed now so there is no impact at this moment. This location is currently running with no redundancy in place at the core of our network.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Redundancy has been restored so this incident has been resolved.

  • Our network engineers have found the likely cause of this incident and are investigating this together with our vendor. We will continue running with no redundancy at this moment.

    • Tuesday 21st, July 2020

    US: Los Angeles Backbone link between Los Angeles and Chicago datacenters

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Chicago datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to our vendor. They have sent field ops on their way to investigate and resolve this issue.

    Estimated time of repair: Unknown

    Impact: Due to the current ongoing incident on our backbone link between our Los Angeles and Chicago datacenters, traffic between these and surrounding regions may have increased latency for users.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Monday 20th, July 2020

    No incidents reported

    Sunday 19th, July 2020

    No incidents reported

    Saturday 18th, July 2020

    No incidents reported