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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

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Maintenance
[Network Maintenance] Milan – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Milan, Italy

Schedule:

Start Time: November 26, 2025, 03:00 UTC

End Time: November 26, 2025, 07:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Hong Kong – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Hong Kong datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Hong Kong

Schedule:

Start Time: November 26, 2025, 21:00 UTC

End Time: November 27, 2025, 01:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Router Software Update - Hong Kong - November 26, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for November 26, 2025.

Location: Hong Kong, Hong Kong

Schedule: Start time: November 26, 2025, 21:00 UTC End time: November 27, 2025, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net

Past Incidents

Tuesday 11th, August 2020

No incidents reported

Monday 10th, August 2020

No incidents reported

Sunday 9th, August 2020

No incidents reported

Saturday 8th, August 2020

No incidents reported

Friday 7th, August 2020

No incidents reported

Thursday 6th, August 2020

NL: Rotterdam Rotterdam network

At this moment we are experiencing problems with: One of the router linecards in a core router in Rotterdam had a hardware problem affecting a group of 4x100G ports. Our engineers are in contact with the vendor to replace the affected linecard.

The cause of the incident is currently: known

We have taken the following actions to resolve the incident: The 4x100G ports in question will remain admin-disabled until that hardware replacement is done.

Estimated time of repair: Full repair is unknown at this moment, we disabled the ports, which repaired the traffic flows.

Impact: Because of the linecard hardware problem a traffic drop occured on all traffic handled by these ports.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Update 14:27 UTC We've moved the affected 100G ports to another line-card, we are 100% redundant again

    We can confirm that with disabling the affected ports everything remains stable. Because we have enough overcapacity on our router we are not at risk. We will keep a close eye on the router behaviour coming hours.

    • Control panel i3D.net Control panel login issues

    At this moment we are experiencing problems with: login issues on our control panel

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: Our developers are working on resolving this issue.

    Estimated time of repair: 30 minutes

    Impact: It is possible that you will experience problems logging in on customer.i3d.net. The cause has been found and our developers are working on a fix. If you are experiencing this issue we suggest to try a different browser.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved by our developers. If you still experience issues, please get in contact with us.

    • Wednesday 5th, August 2020

    No incidents reported