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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Milan – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Milan, Italy

Schedule:

Start Time: November 26, 2025, 03:00 UTC

End Time: November 26, 2025, 07:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Hong Kong – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Hong Kong datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Hong Kong

Schedule:

Start Time: November 26, 2025, 21:00 UTC

End Time: November 27, 2025, 01:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Router Software Update - Hong Kong - November 26, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for November 26, 2025.

Location: Hong Kong, Hong Kong

Schedule: Start time: November 26, 2025, 21:00 UTC End time: November 27, 2025, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net

Past Incidents

Tuesday 4th, August 2020

No incidents reported

Monday 3rd, August 2020

No incidents reported

Sunday 2nd, August 2020

No incidents reported

Saturday 1st, August 2020

No incidents reported

Friday 31st, July 2020

PL: Warsaw Backbone link between our Warsaw and Kiev datacenters

Update 08:25 UTC: We see the link restored and taking traffic again but we're still awaiting confirmation from our vendor.

At this moment we are experiencing problems with: Backbone link between our Warsaw and Kiev datacenters

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for updates.

Estimated time of repair: Unknown

Impact: Due to the current ongoing incident on our backbone link between our Warsaw and Kiev datacenters. Traffic inbetween and around these two points regions may experience increased latency and packet loss.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • While the link has been stable for quite a while already, we just got confirmation from our vendor that this issue is resolved. The cause is an unannounced maintenance by a third-party. Our vendor is working on finding out why this maintenance was not announced to them.

    • US: Ashburn Backbone link between our Ashburn and Rotterdam datacenters

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Rotterdam datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for updates.

    Estimated time of repair: Solved

    Impact: Due to the current ongoing incident on our backbone link between our Ashburn and Rotterdam datacenters. Traffic inbetween and around these two points regions may experience increased latency and packet loss.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Thursday 30th, July 2020

    US: Dallas Backbone link between our Los Angeles and Dallas datacenters

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters

    The cause of the incident is currently: unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for updates.

    Estimated time of repair: Resolved

    Impact: Due to the current ongoing incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Wednesday 29th, July 2020

    No incidents reported

    Tuesday 28th, July 2020

    NL: Rotterdam Core router issues Rotterdam

    At this moment we are experiencing problems with: One of our core routers in Rotterdam

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: None

    Estimated time of repair: The issue resolved itself.

    Impact: We see traffic drops caused by issues with one of our core routers in Rotterdam.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • While this incident has resolved itself, our engineers have found the root cause and will be testing a fix in our lab environment. Should this incident occur again before this fix has been tested, a temporary fix is available and will be applied in the meantime.

  • The issue resolved itself. Our network engineers are keeping a close eye out on the situation.