Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 6, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 6, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 6, 2025, 08:00 UTC End time: October 6, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the first maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 7, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 7, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 7, 2025, 08:00 UTC End time: October 7, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the second maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 8, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 8, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 8, 2025, 08:00 UTC End time: October 8, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the third maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 9, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 9, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 9, 2025, 08:00 UTC End time: October 9, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the last maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Wednesday 12th, August 2020

US: Dallas Backbone link between Ashburn and Dallas datacenters

At this moment we are experiencing problems with: Backbone link between our Ashburn and Dallas datacenters

The cause of the incident is currently: Issues with the WDM system.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for updates.

Estimated time of repair: N/A

Impact: Due to the current ongoing incident on our backbone link between our Ashburn and Dallas datacenters, user traffic between Ashburn and Dallas, as well as Ashburn and Chicago, may experience increased latency / packet loss.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Replacement is complete. Issue has been resolved.

    • Tuesday 11th, August 2020

    No incidents reported

    Monday 10th, August 2020

    No incidents reported

    Sunday 9th, August 2020

    No incidents reported

    Saturday 8th, August 2020

    No incidents reported

    Friday 7th, August 2020

    No incidents reported

    Thursday 6th, August 2020

    NL: Rotterdam Rotterdam network

    At this moment we are experiencing problems with: One of the router linecards in a core router in Rotterdam had a hardware problem affecting a group of 4x100G ports. Our engineers are in contact with the vendor to replace the affected linecard.

    The cause of the incident is currently: known

    We have taken the following actions to resolve the incident: The 4x100G ports in question will remain admin-disabled until that hardware replacement is done.

    Estimated time of repair: Full repair is unknown at this moment, we disabled the ports, which repaired the traffic flows.

    Impact: Because of the linecard hardware problem a traffic drop occured on all traffic handled by these ports.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Update 14:27 UTC We've moved the affected 100G ports to another line-card, we are 100% redundant again

    We can confirm that with disabling the affected ports everything remains stable. Because we have enough overcapacity on our router we are not at risk. We will keep a close eye on the router behaviour coming hours.

    • Control panel i3D.net Control panel login issues

    At this moment we are experiencing problems with: login issues on our control panel

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: Our developers are working on resolving this issue.

    Estimated time of repair: 30 minutes

    Impact: It is possible that you will experience problems logging in on customer.i3d.net. The cause has been found and our developers are working on a fix. If you are experiencing this issue we suggest to try a different browser.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved by our developers. If you still experience issues, please get in contact with us.