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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 6, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 6, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 6, 2025, 08:00 UTC End time: October 6, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the first maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 7, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 7, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 7, 2025, 08:00 UTC End time: October 7, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the second maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 8, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 8, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 8, 2025, 08:00 UTC End time: October 8, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the third maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 9, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 9, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 9, 2025, 08:00 UTC End time: October 9, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the last maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Wednesday 19th, August 2020

CA: Montreal Backbone link between Montreal and Newark datacenters

At this moment we are experiencing problems with: Backbone link between our Montreal and Newark datacenters

The cause of the incident is currently: Known

We have taken the following actions to resolve the incident: The fiber cut has been located. An estimated 2 to 3km of cable between high voltage electric towers needs to be replaced to repair the fiber.

Estimated time of repair: Currently working to resolve.

Impact: Any end-user connecting to our network that would normally pass this backbone link will see heightened latency as the traffic takes a different route.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

    • Tuesday 18th, August 2020

    US: Chicago Chicago DC - Linecard - Outage

    At this moment we are experiencing problems with: Linecard in Chicago DC

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: We are investigating and working to restore service.

    Estimated time of repair: None at this time.

    Impact: Users in and through this area may experience congestion.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Linecard issues have been fully mitigated. However, there are still issues with one of our transit lines. Thus, certain users may still be experiencing congestion. We are working to resolve this.

    • Monday 17th, August 2020

    US: Dallas Dallas DC - Linecard - Brief Outage

    At this moment we were experiencing problems with: Linecard in Dallas DC

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: The issue was resolved and we are actively monitoring the situation.

    Estimated time of repair: Issue has been resolved.

    Impact: There was temporary packet loss for certain Dallas IPs during re-convergence of the network in Dallas but it fully recovered quite soon after the start of the incident.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Sunday 16th, August 2020

    No incidents reported

    Saturday 15th, August 2020

    No incidents reported

    Friday 14th, August 2020

    No incidents reported

    Thursday 13th, August 2020

    Control panel i3D.net Customer panel login issues

    At this moment we are experiencing problems with: The customer.i3d.net control panel and api.i3d.net

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: None yet

    Estimated time of repair: 30 minutes

    Impact: Login on customer.i3d.net may not be available during this incident. Queries to api.i3d.net may time out.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved, all services are back operational.

    • Wednesday 12th, August 2020

    US: Dallas Backbone link between Ashburn and Dallas datacenters

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Dallas datacenters

    The cause of the incident is currently: Issues with the WDM system.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for updates.

    Estimated time of repair: N/A

    Impact: Due to the current ongoing incident on our backbone link between our Ashburn and Dallas datacenters, user traffic between Ashburn and Dallas, as well as Ashburn and Chicago, may experience increased latency / packet loss.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Replacement is complete. Issue has been resolved.