Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Software Maintenance] FlexMetal Backend Maintenance – August 27, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for August 27, 2025.

Schedule: Start time: August 27, 2025, 09:00 UTC

End time: August 27, 2025, 18:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

During this maintenance we will be migrating some backend FlexMetal services to a new and improved environment. This change further increases speed, reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact:

No impact is expected during this maintenance.

All steps taken during this maintenance have been thoroughly tested in non-production environments prior to this announcement. During the maintenance window we will perform the changes step-by-step, separated by tests verifying the performed change as well as availability of the FlexMetal product.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 14th, August 2020

No incidents reported

Thursday 13th, August 2020

Control panel i3D.net Customer panel login issues

At this moment we are experiencing problems with: The customer.i3d.net control panel and api.i3d.net

The cause of the incident is currently: Known

We have taken the following actions to resolve the incident: None yet

Estimated time of repair: 30 minutes

Impact: Login on customer.i3d.net may not be available during this incident. Queries to api.i3d.net may time out.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved, all services are back operational.

  • Wednesday 12th, August 2020

    US: Dallas Backbone link between Ashburn and Dallas datacenters

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Dallas datacenters

    The cause of the incident is currently: Issues with the WDM system.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for updates.

    Estimated time of repair: N/A

    Impact: Due to the current ongoing incident on our backbone link between our Ashburn and Dallas datacenters, user traffic between Ashburn and Dallas, as well as Ashburn and Chicago, may experience increased latency / packet loss.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Replacement is complete. Issue has been resolved.

  • Tuesday 11th, August 2020

    No incidents reported

    Monday 10th, August 2020

    No incidents reported

    Sunday 9th, August 2020

    No incidents reported

    Saturday 8th, August 2020

    No incidents reported