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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

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1-800-482-6910

Maintenance
[Software Maintenance] FlexMetal Backend Maintenance – August 27, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for August 27, 2025.

Schedule: Start time: August 27, 2025, 09:00 UTC

End time: August 27, 2025, 18:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

During this maintenance we will be migrating some backend FlexMetal services to a new and improved environment. This change further increases speed, reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact:

No impact is expected during this maintenance.

All steps taken during this maintenance have been thoroughly tested in non-production environments prior to this announcement. During the maintenance window we will perform the changes step-by-step, separated by tests verifying the performed change as well as availability of the FlexMetal product.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 21st, August 2020

No incidents reported

Thursday 20th, August 2020

No incidents reported

Wednesday 19th, August 2020

CA: Montreal Backbone link between Montreal and Newark datacenters

At this moment we are experiencing problems with: Backbone link between our Montreal and Newark datacenters

The cause of the incident is currently: Known

We have taken the following actions to resolve the incident: The fiber cut has been located. An estimated 2 to 3km of cable between high voltage electric towers needs to be replaced to repair the fiber.

Estimated time of repair: Currently working to resolve.

Impact: Any end-user connecting to our network that would normally pass this backbone link will see heightened latency as the traffic takes a different route.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

    • Tuesday 18th, August 2020

    US: Chicago Chicago DC - Linecard - Outage

    At this moment we are experiencing problems with: Linecard in Chicago DC

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: We are investigating and working to restore service.

    Estimated time of repair: None at this time.

    Impact: Users in and through this area may experience congestion.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Linecard issues have been fully mitigated. However, there are still issues with one of our transit lines. Thus, certain users may still be experiencing congestion. We are working to resolve this.

    • Monday 17th, August 2020

    US: Dallas Dallas DC - Linecard - Brief Outage

    At this moment we were experiencing problems with: Linecard in Dallas DC

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: The issue was resolved and we are actively monitoring the situation.

    Estimated time of repair: Issue has been resolved.

    Impact: There was temporary packet loss for certain Dallas IPs during re-convergence of the network in Dallas but it fully recovered quite soon after the start of the incident.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Sunday 16th, August 2020

    No incidents reported

    Saturday 15th, August 2020

    No incidents reported