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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Software Maintenance] FlexMetal Backend Maintenance – August 27, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for August 27, 2025.

Schedule: Start time: August 27, 2025, 09:00 UTC

End time: August 27, 2025, 18:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

During this maintenance we will be migrating some backend FlexMetal services to a new and improved environment. This change further increases speed, reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact:

No impact is expected during this maintenance.

All steps taken during this maintenance have been thoroughly tested in non-production environments prior to this announcement. During the maintenance window we will perform the changes step-by-step, separated by tests verifying the performed change as well as availability of the FlexMetal product.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 30th, October 2020

Backbone link between our Moscow and Copenhagen datacenters down

At this moment we are experiencing problems with: Backbone link between our Moscow and Copenhagen datacenters down

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

Estimated time of repair: Unknown

Impact: Due to the current incident on our backbone link between our Moscow and Copenhagen datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved, our vendor is hands-off.

  • Our vendor has identified the cause and the issue of its replacement is being resolved.

    • Thursday 29th, October 2020

    No incidents reported

    Wednesday 28th, October 2020

    ES: Madrid Backbone link between our Saint-Denis and Madrid datacenters down

    At this moment we are experiencing problems with: Backbone link between our Saint-Denis and Madrid datacenters

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Saint-Denis and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor has confirmed that the fiber cut has been fixed. This issue is now resolved.

  • We see that the port is back up and operational. Waiting for final word from vendor before clearing incident.

  • Our vendor confirmed a fiber cut within their network in France. We will keep you updated with new information as it becomes available to us

    • Tuesday 27th, October 2020

    US: Chicago Backbone link between our Chicago and Newark datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Newark datacenters

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Chicago and Newark datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Backbone link is restored. Reason for outage is unknown at this time.

    • PL: Warsaw Backbone link between Warsaw and Frankfurt down

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Frankfurt datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to our vendor for further investigation.

    Estimated time of repair: N/A

    Impact: Users in and around the affected regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The backbone link is back online.

    • Monday 26th, October 2020

    ONE Control Panel ONE customer panel pages might not load correctly.

    At this moment we are experiencing problems with: the one.i3d.net customer portal

    The cause of the incident is currently: unknown

    We have taken the following actions to resolve the incident: under investigation

    Estimated time of repair: unknown

    Impact: the one.i3d.net customer portal is currently (partially) affected. This might cause some pages failing to load correctly.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • ONE Customer control panel is fixed which resolves this incident.

  • The fix for the API issue is in place. We see that our backend is slowly recovering. We will keep monitoring the issue.

  • The cause has currently been identified also impacting the API related issue's that were reported. We are currently working on a immediate fix to resolve this issue. Once the immediate fix is implemented the root cause will be further analyzed so that we can implement a permanent fix.

    • Sunday 25th, October 2020

    No incidents reported

    Saturday 24th, October 2020

    No incidents reported

    Friday 23rd, October 2020

    ONE Control Panel Control panel pages not loading

    At this moment we are experiencing problems with: Some of the pages on one.i3d.net, smartdc.net/customerpanel and customer.i3d.net

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our teams are investigating this incident.

    Estimated time of repair: N/A

    Impact: Some of the pages on one.i3d.net, smartdc.net/controlpanel and customer.i3d.net cannot load while this incident is ongoing. Not all pages are affected. The most notable pages that are affected are the main dashboard and the colocation pages.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The cause of this incident has been found. All pages are once again working as expected.

    • DE: Frankfurt Backbone link between Paris and Frankfurt datacenters down

    At this moment we are experiencing problems with: Backbone link between Paris and Frankfurt datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are monitoring the situation and have reached out to our vendor for further investigation.

    Estimated time of repair: N/A

    Impact: Users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have just heard that our vendor is hands-off. This incident has been resolved.

  • We see that traffic has restored. We will wait for the hands-off message from our vendor before marking this incident as resolved.

    • US: Ashburn Backbone link between Ashburn and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between Ashburn and Dallas datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are monitoring the situation and have reached out to our vendor for further investigation.

    Estimated time of repair: N/A

    Impact: Users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Circuit is back online. Cause of outage and stability going forward is unknown at this time.