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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Software Maintenance] FlexMetal Backend Maintenance – August 27, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for August 27, 2025.

Schedule: Start time: August 27, 2025, 09:00 UTC

End time: August 27, 2025, 18:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

During this maintenance we will be migrating some backend FlexMetal services to a new and improved environment. This change further increases speed, reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact:

No impact is expected during this maintenance.

All steps taken during this maintenance have been thoroughly tested in non-production environments prior to this announcement. During the maintenance window we will perform the changes step-by-step, separated by tests verifying the performed change as well as availability of the FlexMetal product.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 6th, November 2020

US: Dallas Backbone link between our Chicago and Dallas datacenters down

At this moment we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters down

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

Estimated time of repair: Unknown

Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Thursday 5th, November 2020

    No incidents reported

    Wednesday 4th, November 2020

    DK: Copenhagen Backbone link between our Copenhagen and Amsterdam datacenters down

    At this moment we are experiencing problems with: Backbone link between our Copenhagen and Amsterdam datacenters down

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Copenhagen and Amsterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor has confirmed this issue has been resolved.

  • Our vendor confirmed a fiber cut. Emergency teams are dispatched. ETA still unknown.

    • Tuesday 3rd, November 2020

    CA: Montreal Backbone link between our Montreal and Amsterdam datacenters down

    At this moment we are experiencing problems with: Backbone link between our Montreal and Amsterdam datacenters down

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Montreal and Amsterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved and our vendor is hands off at this moment.

  • Our vendor has advised that a cable has been damaged by an outside construction crew. A repair crew is currently on site working to restore services. An ETA for repair is not yet confirmed but will be provided once available.

  • Our vendor has confirmed a major fiber event on their partner network. Techs have been dispatched to assess damage and they are working to determine if a temporary reroute is possible.

    • Monday 2nd, November 2020

    No incidents reported

    Sunday 1st, November 2020

    FR: Paris Backbone link between our Paris and Madrid datacenters down

    At this moment we are experiencing problems with: Backbone link between our Paris and Madrid datacenters down

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Paris and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor has resolved this incident.

    • Saturday 31st, October 2020

    No incidents reported

    Friday 30th, October 2020

    Backbone link between our Moscow and Copenhagen datacenters down

    At this moment we are experiencing problems with: Backbone link between our Moscow and Copenhagen datacenters down

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Moscow and Copenhagen datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved, our vendor is hands-off.

  • Our vendor has identified the cause and the issue of its replacement is being resolved.