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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Software Maintenance] FlexMetal Backend Maintenance – August 27, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for August 27, 2025.

Schedule: Start time: August 27, 2025, 09:00 UTC

End time: August 27, 2025, 18:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

During this maintenance we will be migrating some backend FlexMetal services to a new and improved environment. This change further increases speed, reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact:

No impact is expected during this maintenance.

All steps taken during this maintenance have been thoroughly tested in non-production environments prior to this announcement. During the maintenance window we will perform the changes step-by-step, separated by tests verifying the performed change as well as availability of the FlexMetal product.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 13th, November 2020

No incidents reported

Thursday 12th, November 2020

No incidents reported

Wednesday 11th, November 2020

No incidents reported

Tuesday 10th, November 2020

US: Chicago Chicago DC - Multiple ports down

At this moment we are experiencing problems with: Multiple ports are down in our Chicago DC.

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We have reached out to our vendor for investigation.

Estimated time of repair: Unknown

Impact: Due to the current ongoing incident in our Chicago datacenter, users connecting to this region and surrounding regions may experience increased latency and connection issues.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • Datacenter engineers are working with the dark fiber vendor to investigate the issue. You may have experience service impact on Equinix Metro connect service between CH2 and CH3. Another update will be available in approximately 30 minutes.

    • Monday 9th, November 2020

    DK: Copenhagen Backbone link between our Copenhagen and Moscow datacenters down

    At this moment we are experiencing problems with: Backbone link between our Copenhagen and Moscow datacenters down

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Copenhagen and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor reports that crews have located the damaged fiber and it has been repaired. Service has returned to normal.

  • Our vendor confirmed damage to the optical cable. Emergency teams are dispatched. ETA 1 hour.

    • UAE: Dubai Backbone link between our Dubai and Fujairah datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Fujairah datacenters down

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Dubai and Fujairah datacenters, users between these and surrounding regions may experience increased latency, most notably users from Etisalat.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been restored by our vendor

    • Sunday 8th, November 2020

    NL: Rotterdam Instability issues AMS-IX

    At this moment we are experiencing problems with: AMS-IX is seeing instability issues

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: We have contacted AMS-IX

    Estimated time of repair: Unknown

    Impact: Depending on the network path taken, packetloss or traffic drops may impact you connectivity to our network.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have not seen any further events so we will close this incident. We have not received an update about the cause of these issues yet.

  • Impacts have appeared to minimize. We will continue monitoring the situation as we await an update from AMS-IX.

    • Backbone link between our Moscow and Kiev datacenters down

    At this moment we are experiencing problems with: Backbone link between our Moscow and Kiev datacenters down

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Moscow and Kiev datacenters, users between these and surrounding regions may experience slightly increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

  • Our vendor has notified us that this incident was caused by an attempt at permanently resolving the incident from earlier today. The current estimated resolve time is 20:30 UTC.

    • Backbone link between our Moscow and Kiev datacenters down

    At this moment we are experiencing problems with: Backbone link between our Moscow and Kiev datacenters down

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Moscow and Kiev datacenters, users between these and surrounding regions may experience slightly increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The fault has been resolved and we see traffic flowing over our Moscow <-> Kiev backbone link again.

  • Our vendor has located the fault but cannot provide us with an ETR yet.

    • Saturday 7th, November 2020

    NL: Rotterdam Backbone link between our Rotterdam and Saint-Denis datacenters down

    At this moment we are experiencing problems with: Backbone link between our Rotterdam and Saint-Denis datacenters down

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Rotterdam and Saint-Denis datacenters, users between these and surrounding regions may experience slightly increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been restored by our vendor.

    • Friday 6th, November 2020

    US: Dallas Backbone link between our Chicago and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters down

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.