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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Software Maintenance] FlexMetal Backend Maintenance – August 27, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for August 27, 2025.

Schedule: Start time: August 27, 2025, 09:00 UTC

End time: August 27, 2025, 18:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

During this maintenance we will be migrating some backend FlexMetal services to a new and improved environment. This change further increases speed, reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact:

No impact is expected during this maintenance.

All steps taken during this maintenance have been thoroughly tested in non-production environments prior to this announcement. During the maintenance window we will perform the changes step-by-step, separated by tests verifying the performed change as well as availability of the FlexMetal product.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 11th, December 2020

No incidents reported

Thursday 10th, December 2020

US: Chicago Backbone link between our Chicago and Seattle datacenters

At this moment we are experiencing problems with: Backbone link between our Chicago and Seattle datacenters

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

Estimated time of repair: Not available at this time.

Impact: Due to the current ongoing incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • NL: Rotterdam Incident Ziggo/KPN network

    We are getting reports from customers having trouble connecting to our Rotterdam and Heerlen datacenters. These issues stem from an incident that occurs to start in the Ziggo and/or KPN network. The i3D.net/Smartdc networks are stable so as soon as this third-party incident has been resolved, all connectivity to our datacenter will also be back to normal.

  • It looks like Ziggo customers are no longer experiencing issues, but we do still see complaints coming in for KPN customers.

    • Wednesday 9th, December 2020

    UAE: Dubai Dubai DC - Switch down

    At this moment we are experiencing problems with: One of our switches has gone down.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We have reached out to our vendor for investigation.

    Estimated time of repair: Unknown.

    Impact: Customers on that switch will experience an interruption in service.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • Our vendor is working on resolving the incident after identifying the issue with the switch

    • Tuesday 8th, December 2020

    Internet Exchange Poland - Network incident

    *At this moment we are experiencing problems with:*Internet Exchange Poland - Network incident

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to the IX for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current ongoing incident at one of the Internet Exchanges we are connected with in Poland, users might encounter increased latency due to re-routed traffic paths.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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  • This incident is resolved.

  • The connection has been restored. Since we have no hands-off yet we will keep monitoring the connection.

  • The IX reported that the cause is a fiber cut between Warsaw and Katowice

    • Monday 7th, December 2020

    No incidents reported

    Sunday 6th, December 2020

    No incidents reported

    Saturday 5th, December 2020

    No incidents reported

    Friday 4th, December 2020

    SG: Singapore Backbone link between our St. Denis and Singapore datacenters

    At this moment we are experiencing problems with: Backbone link between our St. Denis and Singapore datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our Vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current ongoing incident on our backbone link between our St. Denis and Singapore datacenters, users in our Singapore datacenter might encounter increased latency due to re-routed traffic paths.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved and service is fully restored.