Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Tuesday 16th, March 2021

US: Chicago Backbone link between our Chicago and Dallas datacenters down

At this moment we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • All issues are resolved And everything is operational again.

  • This is part of a maintenance being performed by our vendor that will run until 6AM Central Standard Time (11:00 UTC).

    • Monday 15th, March 2021

    No incidents reported

    Sunday 14th, March 2021

    No incidents reported

    Saturday 13th, March 2021

    US: Santa Clara Backbone link between our Los Angeles and Santa Clara datacenters down

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Santa Clara datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • All links have restored, our vendor has closed this incident.

  • While we do see traffic passing on this link again, restoration crews have just begun splicing the first cable. The ETR for the first cable is still 17:00 UTC while the ETR for the second cable is 22:00 UTC.

  • The repair crew has started preparing work for the first cable. Once both cables are prepared, the repair crew will begin splicing the cables. ETR for the first cable is 17:00 UTC, ETR for the second cable is 22:00 UTC.

    • Friday 12th, March 2021

    No incidents reported

    Thursday 11th, March 2021

    SA: Johannesburg Africa internet exchange has experienced a traffic drop

    At this moment we are experiencing problems with: Traffic dropping from the Africa internet exchange.

    The cause of the incident is currently: Unknown

    Estimated time of repair: Unknown

    Impact: End-users in the Johannesburg region may experience higher latency

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The IX had inadvertently created a loop which has since recovered.

    • CDN GLAD/CDN API down

    At this moment we are experiencing problems with: The CDN API & GLAD system

    The cause of the incident is currently: known

    Estimated time of repair: Unknown

    Impact: All GLAD/CDN API users are disconnected

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services are restored again.

    • SA: Johannesburg Backbone link between our Johannesburg and Madrid datacenters down

    At this moment we are experiencing problems with: Backbone link between our Johannesburg and Madrid datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Johannesburg and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link is back up and passing traffic but we have not received a hands off confirmation. We will continue monitoring the situation.

    • Wednesday 10th, March 2021

    No incidents reported