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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Maintenance] 2025 Rotterdam Q3 quarterly on-load tests

Dear customer,

In the below overview you will find the date and time of our planned on-load tests in our  Smartdc Rotterdam datacenter for Q3 2025:

Location: Rotterdam, The Netherlands

On-load test Q3: Startdatum: 5 August 2025, 06:00 UTC Einddatum: 5 August 2025, 08:00 UTC

Expected downtime: None expected

Impact:  No impact expected

Reason for these maintenances: These on-load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support: Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/

[Network Maintenance] Switch Reboot – Ashburn – August 12, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Ashburn datacenter. The network maintenance has been scheduled for August 12, 2025.

Location: Ashburn, USA

Schedule: Start time: August 12, 2025, 06:00 UTC End time: August 12, 2025, 07:30 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: We will be performing a corrective maintenance on one of our switches to prevent a possible failure in the future due to a known bug in the device.

Expected impact: We will be performing a device reboot. As the device will be power cycled, full loss of connectivity should be expected during the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 26th, March 2021

ONE Control Panel API/one.i3d.net outage

At this moment we are experiencing problems with: API, one.i3d.net

The cause of the incident is currently: Under investigation

Impact: Our API and one.i3d.net are currently not available.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Both API and one.i3d.net are back online.

    • Thursday 25th, March 2021

    No incidents reported

    Wednesday 24th, March 2021

    US: Ashburn Ashburn performance issues

    At this moment we are experiencing problems with: A loss of services in the Ashburn region.

    The cause of the incident is currently: unknown

    Estimated time of repair: unknown

    Impact: Loss of services

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • Services should slowly be recovering.

    • US: Ashburn Network Event In Ashburn Datacenter

    At this moment we are experiencing problems with: A switch failure causing network disruptions in the Ashburn region.

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: We are working to reboot the switch and normalize traffic.

    Estimated time of repair: N/A

    Impact: Traffic in the region may be experiencing connectivity issues.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The switch has been rebooted. We are closely monitoring the situation. Services remain at-risk.

  • The switch experienced another failure. We are working to resolve the issue as soon as possible.

  • A switch failure caused a disruption in regional traffic. This incident has been resolved.

    • Tuesday 23rd, March 2021

    No incidents reported

    Monday 22nd, March 2021

    No incidents reported

    Sunday 21st, March 2021

    No incidents reported

    Saturday 20th, March 2021

    US: Los Angeles Backbone link between our Los Angeles and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is resolved.

    • Backbone link between our Moscow and Copenhagen datacenters down

    At this moment we are experiencing problems with: Backbone link between our Moscow and Copenhagen datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Moscow and Copenhagen datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is resolved

  • The link is backup. However, we observe that the optical levels are unsatisfactory and several decibels worse than before the accident.

  • The technical team is on the scene and preparatory work is underway at the moment. However, they are having difficulties. ETR is unknown

  • An accident response team arrived on scene. ETR 18:00 UTC+3

  • Our vendor identified the cause of the incident. A technical team is dispatched. ETA is estimated at 14:00UTC+3

    • Friday 19th, March 2021

    NL: Rotterdam B-feed of Suite 07 and Suite 08 in our Rotterdam datacenter is experiencing an outage

    At this moment we are experiencing problems with: Suite 07 and Suite 08 are currently impacted due to an incident on one of the phases of the B-feed. As a result, some of the customers connected to the B-feed may have impact at this moment. In order to resolve this incident, emergency maintenance has to be performed on the B-feed.

    The cause of the incident is currently: known

    Estimated time of repair: 15 minutes

    Impact: Some of the customers connected to the B-feed may lose connection to their services

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The maintenance was completed at 12:02 UTC / 13:02 CET. All phases of the B-feed are back online and no further impact is expected. If you still experience issues, please get in contact with us!