Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Tuesday 27th, April 2021

ES: Madrid Backbone link between our Madrid and Saint-Denis datacenters is down

At this moment we are experiencing problems with: Backbone link between our Madrid and Saint-Denis datacenters is offline.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Madrid and Saint-Denis datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • Our vendor has confirmed the fiber cut and isolated the location. Crews are en-route to survey the damage and calculate and ETR.

  • Our vendor reports a suspected fiber cut and has dispatched crews to investigate. Updates will follow with ETR once they are on-location and have confirmed the issue.

    • PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, impact could be visible in the form of slightly increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved

  • Our vendor reports that repairs are taking longer than expected due to the nature of the cable damage. Current/Updated ETR is: 19:00 UTC

  • Our vendor is still working to repair this issue. The current ETR is 17:00 UTC.

  • Our vendor has identified the cause to be a fiber cut. Engineers are on the way to assess the damage locally.

    • Monday 26th, April 2021

    ES: Madrid Backbone link between our Madrid and Johannesburg datacenters down

    At this moment we are experiencing problems with: Backbone link between our Madrid and Johannesburg datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved and we have now received hands off from our vendor.

    • Sunday 25th, April 2021

    Router performance issues

    At this moment we are experiencing problems with: One of the core routers in our Moscow datacenter is having issues.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our network engineers are currently working on a resolution.

    Estimated time of repair: Unknown

    Impact: After initial impact to some transit and peering traffic, current impact is limited to some peering traffic only. This may cause increased latency or minor packetloss for end-users.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our network team is now hands off. We consider this incident as closed.

  • The router is currently being undrained.

    • Saturday 24th, April 2021

    No incidents reported

    Friday 23rd, April 2021

    US: Dallas Backbone link between our Dallas and Atlanta datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dallas and Atlanta datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dallas and Atlanta datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is resolved

    • Thursday 22nd, April 2021

    US: Chicago Backbone link between our Chicago and Dallas datacenters is down

    At this moment we are experiencing problems with: Backbone between our Chicago and Dallas datacenters is down.

    The cause of the incident is currently: Unknown

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users may experience increased latency in these regions.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved by our vendor.

  • Our vendor reports a telephone pole down resulting in fiber cable damage. Repair crews are currently working to repair the damage.

    • Wednesday 21st, April 2021

    US: Dallas Backbone link between our Chicago and Dallas datacenters down

    At this moment we are experiencing problems with: between our Chicago and Dallas datacenters down.

    The cause of the incident is currently: Unknown

    Estimated time of repair: No ETR available at this time.

    Impact: No impact is expected

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.