Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Tuesday 25th, May 2021

US: Dallas Backbone link between Dallas and Atlanta is down

At this moment we are experiencing problems with: Backbone link between our Dallas and Atlanta datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Dallas and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor reports this damaged line has been repaired and we are seeing a return to normal service levels.

  • Our vendor reports a break has occurred as part of a larger outage in the region. Splicing crews are on-site to repair the damage. No current ETR was provided.

    • Backup solution is partially degraded

    At this moment we are experiencing problems with: Our vendor has reported an issue with our backup solution. They are currently investigating and working on a solution

    The cause of the incident is currently: unknown

    Estimated time of repair: unknown

    Impact: Some users might be unable to reach the backup console

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Monday 24th, May 2021

    No incidents reported

    Sunday 23rd, May 2021

    No incidents reported

    Saturday 22nd, May 2021

    IN: Mumbai Network Incident Mumbai datacenter

    At this moment we are experiencing problems with: Network Incident Mumbai datacenter

    The cause of the incident is currently: unknown

    Estimated time of repair: currently the anticipated ETA is 4 hours

    Impact: increased latency and packet loss for the end users in the Mumbai area

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

    • Friday 21st, May 2021

    US: Chicago Backbone link between our Chicago and Atlanta datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Atlanta datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services have been restored. This incident is resolved.

  • Repair crews are actively working on restoration efforts. No ETR is available at this time.

  • Our vendor reports a field crew has been dispatched to locate the fault. No ETA has been provided. More updates to follow.

    • US: Dallas Backbone link between our Dallas and Chicago datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dallas and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved and all services are operating normally.

    • DK: Copenhagen Backbone link between our Copenhagen and Saint Petersburg datacenters down

    At this moment we are experiencing problems with: Backbone link between our Copenhagen and Saint Petersburg datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Copenhagen and Saint Petersburg datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Thursday 20th, May 2021

    UAE: Dubai Backbone link between our Dubai and Fujairah datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Fujairah datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Fujairah datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • The link is back up but we have not received a hands-off from our vendor. We are monitoring the situation.

    • Wednesday 19th, May 2021

    US: Newark Backbone link between our Newark and London datacenters down

    At this moment we are experiencing problems with: Backbone link between our Newark and London datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Newark and London datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor reports they are hands-off for repair and all services have been restored.

  • Our vendor reports that crews have begun repairs and services have been restored. We are monitoring the situation and will wait for final confirmation before reporting as resolved.

    • Tuesday 18th, May 2021

    US: Dallas Dallas DC - Switch down

    At this moment we are experiencing problems with: One of our switches has gone down(usdal1-sw0015i)

    The cause of the incident is currently: Known.

    We have taken the following actions to resolve the incident: We are aware of the root cause and it is currently being restored.

    Estimated time of repair: Unknown.

    Impact: Customers on that switch will experience an interruption in service.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved and services are restored to normal.

    • UA: Kyiv Backbone link between our Moscow and Kiev datacenters down

    At this moment we are experiencing problems with: Backbone link between our Moscow and Kiev datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Moscow and Kiev datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • PL: Warsaw Backbone link between Warsaw and Kyiv is down

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Kyiv datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Warsaw and Kyiv datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • We are observing that traffic has returned to normal but we are awaiting an official hands off from the vendor.