Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Tuesday 1st, June 2021

No incidents reported

Monday 31st, May 2021

NL: Rotterdam Suite 20 cooling issues

At this moment we are experiencing problems with: The cooling of Suite 20 in our Rotterdam datacenter

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: Our engineers are currently investigating this incident.

Estimated time of repair: No ETR available at this time.

Impact: At this moment the temperatures in Suite 20 are slowly rising but are not yet reaching critical levels.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our engineer reports the cooling to be fully functional again. We see temperatures stabilize and will keep monitoring the rest of the night as it cools down again.

    We are in contact with our vendor regarding this incident.

    • Sunday 30th, May 2021

    No incidents reported

    Saturday 29th, May 2021

    No incidents reported

    Friday 28th, May 2021

    No incidents reported

    Thursday 27th, May 2021

    No incidents reported

    Wednesday 26th, May 2021

    No incidents reported

    Tuesday 25th, May 2021

    US: Dallas Backbone link between Dallas and Atlanta is down

    At this moment we are experiencing problems with: Backbone link between our Dallas and Atlanta datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dallas and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor reports this damaged line has been repaired and we are seeing a return to normal service levels.

  • Our vendor reports a break has occurred as part of a larger outage in the region. Splicing crews are on-site to repair the damage. No current ETR was provided.

    • Backup solution is partially degraded

    At this moment we are experiencing problems with: Our vendor has reported an issue with our backup solution. They are currently investigating and working on a solution

    The cause of the incident is currently: unknown

    Estimated time of repair: unknown

    Impact: Some users might be unable to reach the backup console

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.