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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Vendor Power Maintenance] Vendor Maintenance - Sydney – July 14-20, 2025

We would like to notify you of upcoming emergency vendor maintenance activities that will affect services in our Sydney datacenter. The emergency vendor maintenance has been scheduled to start on July 14, 2025 and finish on July 20, 2025.

Location: Sydney, Australia

Schedule: Start time: July 14, 2025, 21:00 UTC End time: July 20, 2025, 08:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance:

The vendor is implementing improvements to the datacenter power delivery, requiring both the A- and B-feeds to be temporarily disconnected.

Expected impact: Full downtime / reduced redundancy.

During this emergency vendor power maintenance, our vendor will disconnect either the A- or B-feeds during daily maintenance windows from 21:00 - 08:00 UTC on July 14 until July 20.

If your server is connected redundantly this means one of the connected PSUs will be disconnected during these windows (reduced redundancy).

If your server is connected to a single power feed, this means full downtime for the duration of the maintenance works.

[Cooling Maintenance] Rotterdam – Data Center Air Supply Temperature Change – July 21, 2025

We would like to inform you of an upcoming cooling maintenance being performed in our Rotterdam datacenter. This maintenance is scheduled for July 22nd, 2025.

Location:

Rotterdam, The Netherlands

Schedule:

Start Time: July 21, 2025, 06:00 UTC

End Time: August 21, 2025, 18:00 UTC

Planned downtime:

No downtime is expected

Reason for this maintenance:

As part of our ongoing commitment to energy efficiency and environmental responsibility we will begin increasing the air supply temperature in our server rooms from 22°C to 24°C. This adjustment is being made to improve the overall energy efficiency of our facility, to ensure we continue complying with European regulatory guidelines and to reduce the load on our cooling systems.

Expected downtime/impact:

No downtime is expected.

[Network Maintenance] Migrating datacenter gateways - Dallas – July 21, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Dallas datacenter. The network maintenance has been scheduled for July 9, 2025.

Location:

Dallas, United States

Schedule:

Start time: July 21, 2025, 11:00 UTC

End time: July 21, 2025, 16:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance:

We will be migrating datacenter gateway interfaces and EVPN aggregator fabric links from the existing routers in our current Dallas network datacenter to new routers in our new Dallas network datacenter. This upgrade is part of our ongoing effort to enhance network performance, scalability, and long-term reliability. Migrations will be carried out one at a time to minimize risk and ensure a seamless transition.

Expected impact:

During this maintenance, redundancy will be temporarily reduced while interfaces and aggregator links are being migrated. In addition, Warden services at this site will be put into maintenance mode for approximately 30 minutes. These services will be seamlessly taken over by nodes in other sites. No direct customer-facing impact is expected.

Support:

Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Maintenance] 2025 Rotterdam Q3 quarterly on-load tests

Dear customer,

In the below overview you will find the date and time of our planned on-load tests in our  Smartdc Rotterdam datacenter for Q3 2025:

Location: Rotterdam, The Netherlands

On-load test Q3: Startdatum: 5 August 2025, 06:00 UTC Einddatum: 5 August 2025, 08:00 UTC

Expected downtime: None expected

Impact:  No impact expected

Reason for these maintenances: These on-load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support: Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/

Past Incidents

Thursday 3rd, November 2022

DK: Copenhagen Backbone link between Copenhagen and Stockholm is down

At this moment we are experiencing problems with: Backbone link between our Copenhagen and Stockholm datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Copenhagen and Stockholm datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor is hands-off and the link has stabilized.

  • Maintenance is unknown to us by our vendor. ETR is 05:00 UTC

    • US: Chicago Backbone link between our Chicago and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received a hands-off from or vendor. The flapping has stopped.

  • There has been a flap on the link, we asked the vendor to investigate.

    • RO: Bucharest Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • This incident is caused by a fiber break. Technicians have arrived at the fault location and are in progress of locating the exact fault point.

    • Backbone link between our Warsaw and Moscow datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and 2Moscow datacenters.

    The cause of the incident is currently: There was a fiber cut in the link between Warsaw and Moscow

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

    • US: Newark Backbone link between our Newark and Montreal datacenters down

    At this moment we are experiencing problems with: Backbone link between our Newark and Montreal datacenters.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received a hands-off from our vendor

  • Provider had to pause further troubleshooting causing these flaps and will continue investigating after November 9th, 2022 Link has been stable since, so no further impact is expected. Until hands-off we will closely monitor this link.

  • Link has been restored. Since we have not received hands-off yet from our vendor we will be closely monitoring the link.

    • Wednesday 2nd, November 2022

    UAE: Dubai Backbone link between our Dubai and Saint Denis datacenters down.

    At this moment we are experiencing problems with: Backbone link between our Dubai and Saint Denis datacenters.

    The cause of the incident is currently: There is a dual terrestrial fiber cut in the subsea cable

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: 2 hours

    Impact: Due to the current incident on our backbone link between our Dubai and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has stabilized.

    • FR: Paris Backbone link between our Singapore and Saint-Denis datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Singapore and Saint-Denis datacenters.

    The cause of the incident is currently: There is a dual terrestrial fiber cut in the subsea cable

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: 2 hours

    Impact: Due to the current incident on our backbone link between our Singapore and Saint-Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable.

  • The link has stabilized. We are awaiting hands-off from our vendor.

    • ONE Control Panel One.i3d.net and customer.i3d.net unavailable

    At this moment we are experiencing problems with: one.i3d.net and customer.i3d.net

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently investigating the cause of this incident.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident, one.i3d.net and customer.i3d.net are unavailable.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Both portals are available again. We will continue our investigation.

    • ES: Madrid Backbone link between our Madrid and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Madrid and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Madrid and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link has been restored.

    • Tuesday 1st, November 2022

    US: Chicago Chicago DC - Metro Incident impacting Peers/Transit

    At this moment we are experiencing problems with: Multiple ports are down in our Chicago DC.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We have reached out to our vendor for investigation.

    Estimated time of repair: Unknown

    Impact: Due to the current ongoing incident in our Chicago datacenter, users connecting to this region and surrounding regions may experience increased latency and connection issues.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident was due to a unannounced maintenance by vendor. Maintenance has been completed. Links and peers are restored.

  • The cause has been identified. We are seeing three connections down and reported it to our metro transport provider.

    • NO: Oslo Backbone link between our Oslo and Stockholm datacenters down

    At this moment we are experiencing problems with: Backbone link between our Oslo and Stockholm datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Oslo and Stockholm datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received confirmation from the vendor, their works have been completed.

  • Our link has been restored. We are awaiting to hear back from our vendor.

    • Monday 31st, October 2022

    PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has restored.

    • Sunday 30th, October 2022

    No incidents reported

    Saturday 29th, October 2022

    SA: Johannesburg Backbone link between our Johannesburg and Madrid datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Johannesburg and Madrid datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Johannesburg and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • We that the backbone between our Johannesburg and Madrid datacenters locations is backup, however we have not received a hands-off from our vendor yet.

    • Friday 28th, October 2022

    SG: Singapore Backbone link between our Singapore and Saint-Denis datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Singapore and Saint-Denis datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Singapore and Saint-Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

    • Thursday 27th, October 2022

    IT: Milan Backbone link between our Bucharest and Milan datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The fiber cut was repaired and our link has been restored.