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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Router Maintenance - Rotterdam – September 17, 2025

Dear Client,

(An email or ticket has been sent to you if your services will be affected by this maintenance.)

We would like to notify you of upcoming network maintenance activities that will affect services in our Rotterdam datacenter. The network maintenance has been scheduled for September 17, 2025.

Location:
Rotterdam, The Netherlands

Schedule:
Start time: September 17, 2025, 01:00 UTC
End time: September 17, 2025, 03:00 UTC
Planned impact: Impact expected (see below for details)

Reason for this maintenance:
We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact:
Impact expected, full downtime from start until the end of the maintenance window (An email or ticket has been sent to you if your services will be affected by this maintenance.)

Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at https://status.i3d.net/

[Software Maintenance] FlexMetal Backend Maintenance – September 30, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for September 30, 2025.

Schedule: Start time: September 30, 2025, 10:00 UTC End time: September 30, 2025, 11:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: During this maintenance we will be migrating some backend FlexMetal data to a new cluster. This change further increases reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact: Service Impact: FlexMetal delivery service and related API endpoints will be unavailable during the maintenance. This does not affect servers deployed using FlexMetal, only deploying new servers.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 6, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 6, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 6, 2025, 08:00 UTC End time: October 6, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the first maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 11th, November 2022

UAE: Fujairah Backbone link between our Dubai and Fujairah datacenters is down

At this moment we are experiencing problems with: Backbone link between our Dubai and Fujairah datacenters.

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

Estimated time of repair: No ETR at this time.

Impact: Due to the current incident on our backbone link between our Dubai and Fujairah datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored.

  • Maintenance is being performed set to complete ETA 9 AM UTC

    • IT: Milan Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: A fiber break occurred

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

    • NL: Amsterdam Backbone link between our Amsterdam and Oslo datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Oslo datacenters.

    The cause of the incident is currently: We are experiencing intermittent outages

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Oslo datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link has been stable and strong for +8 hours. Awaiting RFO.

    • ES: Madrid Backbone link between our Madrid and Milan datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Milan datacenters.

    The cause of the incident is currently: there is an network outage on the providers network

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fiber has been repaired and incident is resolved.

  • This incident is caused by an fiber cut. Repair crews are on-site and working on repairing the damaged fibers at this time. No ETR is known yet.

    • Thursday 10th, November 2022

    NL: Amsterdam Backbone link between our Amsterdam and Oslo datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Oslo datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Oslo datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • NL: Amsterdam Backbone link between our Amsterdam and Rotterdam datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Rotterdam datacenters.

    The cause of the incident is currently: There was a fiber crossing after the maintenance

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Rotterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Update from the Vendor: Due to a fiber crossing, the connection did not come up after maintenance.

    Due to de-crossing, the connection came back online.

    • Wednesday 9th, November 2022

    US: Dallas Backbone link between our Dallas and Atlanta datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Atlanta datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link is restored and has been stable for 2 hours

  • A fiber cut has been located and a team is currently working on the repair.

    • RO: Bucharest Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored and remained stable. We have received a hands-off from our vendor.

  • Latest Update-

    Remote optical measurements by the Colt transmission device suggesting a fibre break at about 52 Kms from Osijek (towards Nasice, Croatia).

    An incident has been raised with the partner to further investigate the issue. We will keep you updated on the progress of incident resolution. Thank you.

    • US: Dallas Backbone link between our Chicago and Dallas datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • A fiber cut has been located and a team is currently working on the repair.

    • US: Seattle Backbone link between our Seattle and Chicago datacenters down

    At this moment we are experiencing problems with: Backbone link between our Seattle and Chicago datacenters.

    The cause of the incident is currently: a possible service interruption

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: ETR is unknown.

    Impact: Due to the current incident on our backbone link between our Seattle and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has restored. We are waiting to receive word from our vendor.

    • US: Los Angeles Backbone link between our Santa Clara and Los Angeles datacenters down

    At this moment we are experiencing problems with: Backbone link between our Santa Clara and Los Angeles datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Los Angeles datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    UAE: Fujairah Backbone link between our Dubai and Fujairah datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Fujairah datacenters.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

    Estimated time of repair: No ETR at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Fujairah datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    US: Santa Clara Backbone link between our Hong Kong and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Santa Clara datacenters.

    The cause of the incident is currently: The Fault is due to Repeater Fault

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We received hands-off from the Vendor.

  • Please be informed that we observed a major outage between Hong Kong & Japan via EAC Segment AC at 21:39 UTC 6 November 2022 affecting your unprotected circuit where service will remain down until fault is permanently fixed. Our support team is investigating the issue on priority and our management and operation teams informed.

    With regards to the ongoing outage, equipment vendor has been engaged to assist investigation. Both Hong Kong and Japan Field Services team have been involved along with Marine team for joint isolation. COTDR measurement has been completed, and we have shared the measurement result with the Marine team for further analysis. The Fault is due to Repeater Fault (RC009) located 466km away from Hongkong Landing Station. Marine Team is focus to get the Faulty Repeater repaired first at the soonest possible time and working with the Maintenance Provider for permitting application/processing and Cableship mobilization.

  • At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    • Tuesday 8th, November 2022

    NL: Amsterdam Backbone link between our Amsterdam and Oslo datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Oslo datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Oslo datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We had an outage on a leased line between Oslo, NO and Tveiten,NO which since has restored.

    We are involving our provider for an RFO and further investigation.

    Requested ETA on RFO. Awaiting response.

    • US: Ashburn Backbone link between our Ashburn and Saint Denis datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Saint Denis datacenters down

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Ashburn and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Root Cause: A planned maintenance event in Mclean, VA impacted unprotected services.

    Fix Action: The maintenance was completed, thus restoring services to a stable state.

    This service impact has concluded. Due to the nature of this outage, it may be necessary to reset your services locally at your equipment. If after that action has been performed a service issue prevails, please contact the Lumen Repair Center for troubleshooting assistance.

  • Planned maintenance ETA 11:00 GMT

    • Monday 7th, November 2022

    IT: Milan Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable.

  • This device is not simply down, it is flapping. We have requested that the incident be changed to a flap to more adequately direct the investigation.

    Advised Colt of continued issue via email on their ticket 1-56435935162

  • Connection has been restored since estimated 16:00 UTC

    RFO : Reason For Outage Colt's incident resolution team are pleased to report that our partner has confirmed that your service is now restored. Our partner fiber team have identified and repaired the fiber cut at 78.4 Kms from Strada Pitesti, Alexandria towards Dimitrie Pompei Blvd, Bucharest at Bragadiru village. The alarms have cleared. Your services should be Up and Stable since : 2022-11-08, 10:17:39 GMT. This ticket will be set to Resolved now but If you experience any further interruptions to your service, please contact Service Desk and quote this ticket reference. We apologies for any inconvenience caused to you and your customers during the interruption to your service. Thank you.

    • JP: Tokyo Backbone link between our Hong Kong and Tokyo datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Tokyo datacenters.

    The cause of the incident is currently: There is a Repeater Fault far away in the cable

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Vendor response: Please be informed that we observed a major outage between Hong Kong & Japan via EAC Segment AC at 21:39 UTC 6 November 2022 affecting your unprotected circuit where service will remain down until fault is permanently fixed. Our support team is investigating the issue on priority and our management and operation teams informed.

    With regards to the ongoing outage, equipment vendor has been engaged to assist investigation. Both Hong Kong and Japan Field Services team have been involved along with Marine team for joint isolation. COTDR measurement has been completed, and we have shared the measurement result with the Marine team for further analysis. The Fault is due to Repeater Fault (RC009) located 466km away from Hongkong Landing Station. Marine Team is focus to get the Faulty Repeater repaired first at the soonest possible time and working with the Maintenance Provider for permitting application/processing and Cableship mobilization.

    No ETR available as of this writing. Further updates to follow within 2 hours or subject to status change.

    • Sunday 6th, November 2022

    No incidents reported

    Saturday 5th, November 2022

    No incidents reported

    Friday 4th, November 2022

    PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

    "The link has fully restored and we received the hands off."

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters.

    The cause of the incident is currently: There was a fiber cut in the link between Warsaw and Moscow

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has fully restored and we received the hands off.

    • US: Chicago Backbone link between our Chicago and Santa Clara down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved. Cause was found in multiple provider incidents which have been resolved.

  • This link is experiencing flapping and we are in contact with our vendor to monitor and resolve this issue. Until then we will closely monitor this link.

    • CA: Toronto Backbone link between our Saint-Laurent and Toronto datacenters

    At this moment we are experiencing problems with: Backbone link between our Saint-Laurent and Toronto datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Saint-Laurent and Toronto datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Link was down due to a flap and has been stable for over 6-hours. We will closely watch the link until hands-off.