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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Sunday 12th, February 2023

NL: Rotterdam Network incident Rotterdam datacenter

At this moment, we are experiencing problems with: A colocation router

The cause of the incident is currently: Faulty router

We have taken the following actions to resolve the incident: We are currently troubleshooting the impacted router and are in contact with our network engineers for updates.

Estimated time of repair: Unknown

Impact: Due to an outage on a colocation router customers with no redundant uplinks may experience an outage.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have monitored the traffic. The traffic has remained stable.

  • The faulty device has been replaced and we are seeing a recovery. We will continue to monitor the situation.

  • We are experiencing a full hardware failure. We will be replacing the router in question.

    • ES: Madrid Backbone link between our Madrid and Milan datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The Lim has been replaced and all alarms cleared.

  • Vendor found a card failure alarm affecting service / backbone in Italy. Cold reboot did not restore the card / segment. Vendor have involved their hardware vendor and dispatched tech and the spare for replacement.

    • Saturday 11th, February 2023

    CA: Toronto Backbone link between Newark and Toronto datacenters down

    At this moment we are experiencing problems with: Backbone link between our Newark and Toronto datacenters.

    The cause of the incident is currently: Unknown. We have reached out to our vendor for more information.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Maintenance work continues as we wait for more information from our vendor.

    • Friday 10th, February 2023

    Website i3D.net i3D DNS service down.

    At this moment, we are experiencing problems with: Our DNS service.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our team is already working on it, and we see recovery.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our DNS, our i3d.net domain is down.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services have remained stable and hands are off. This issue is resolved.

  • The issues have been resolved. We are currently monitoring for further issues.

    • FR: Paris Backbone link between our Paris and Rotterdam datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Rotterdam datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Paris and Rotterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • All technicians are hands off. Service has been restored.

    • DE: Frankfurt Backbone link between our Frankfurt and Rotterdam datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Rotterdam datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Frankfurt and Rotterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • All technicians are hands off. Service has been restored.

    • US: Dallas Backbone link between our Dallas and Atlanta datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Atlanta datacenters.

    *The cause of the incident is currently:*Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We are waiting to receive the hands-off from our vendor.

    • Thursday 9th, February 2023

    CA: Montreal Backbone link between our Newark and Montreal datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Newark and Montreal datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The work on this link has been completed and server is restored.

    • Wednesday 8th, February 2023

    FR: Paris Backbone link between our Saint Denis and Singapore datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Saint Denis and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Saint Denis and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link has been up and stable for several hours at this time. Since we have no no RCA or hands off received from our vendor we wil closely monitor this link.

    • SA: Johannesburg Backbone link between our Johannesburg and Madrid datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Johannesburg and Madrid datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Johannesburg and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor provided a hands-off. The link has remained stable.

  • Our link has been restored. We are waiting for the hands-off from our vendor.

    • Tuesday 7th, February 2023

    IT: Milan Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. Our vendor is hands-off.

    • Monday 6th, February 2023

    US: Ashburn Backbone link between our Atlanta and Ashburn datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received a hands-off.

  • The link has been restored. We are currently waiting for a hands-off from our vendor.

  • A fiber cut has been identified,

    • Sunday 5th, February 2023

    US: Santa Clara Backbone link between our Chicago and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor reported this service was affected by an Event earlier:

    Final ~ Salt Lake City, UT ~ Transport Unprotected Network Event ~ Minor ~

    • US: Newark Backbone link between our Newark and Montreal datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Newark and Montreal datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor is hands-off. Our link has remained stable.

  • The link is up and stable for a while. As we have no hands off yet we will keep this link under close monitoring.

  • Vendor reports 3rd party is aware of the manhole fire and problems as they have circuits and services affected by it as well. They are currently de-energizing the manhole feeders and will be working overnight to work on the trouble in an attempt to have access available for carriers by early afternoon on Sunday, 2/5/23