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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Website

General i3D.net systems

Core systems

Products

Datacenters

AR: Buenos Aires

Operational

AT: Vienna

Operational

AU: Sydney

Operational

BR: São Paulo

Operational

CA: Montreal

Operational

CA: Toronto

Operational

CH: Zürich

Performance Issues

CL: Santiago

Operational

DE: Frankfurt

Operational

DK: Copenhagen

Operational

ES: Madrid

Operational

FR: Paris

Operational

GB: London

Operational

HK: Hong Kong

Performance Issues

HU: Budapest

Operational

IN: Mumbai

Performance Issues

IT: Milan

Operational

JP: Tokyo

Operational

NL: Amsterdam

Operational

NL: Heerlen

Operational

NL: Rotterdam

Operational

NO: Oslo

Operational

PL: Warsaw

Operational

RO: Bucharest

Performance Issues

SA: Johannesburg

Operational

SE: Stockholm

Performance Issues

SG: Singapore

Operational

UA: Kyiv

Operational

UAE: Dubai

Operational

UAE: Fujairah

Operational

US: Atlanta

Operational

US: Ashburn

Operational

US: Chicago

Operational

US: Dallas

Operational

US: Los Angeles

Operational

US: Newark

Operational

US: Santa Clara

Operational

US: Seattle

Operational

Maintenance

[Network Maintenance] London – Router Maintenance – January 30, 2025

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our London datacenter. The network maintenance has been scheduled for January 30, 2025.

Location: London, Great Britain

Schedule: Start time: January 30, 2025, 09:00 UTC End time: January 30, 2025, 11:00 UTC Planned downtime: Slight increase in latency (see below for details)

Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.   Expected downtime/impact: There will be a slightly increased latency because of traffic rerouting during the maintenance window, up until the router is brought back into service.

Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Saturday 1st, July 2023

No incidents reported

Friday 30th, June 2023

No incidents reported

Thursday 29th, June 2023

CA: Toronto Backbone link between our Toronto and Saint Laurent datacenters down

At this moment, we are experiencing problems with: Backbone link between our Toronto and Saint Laurent datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Toronto and Saint Laurent datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

IN: Mumbai Backbone link between our Dubai and Mumbai datacenters down

At this moment, we are experiencing problems with: Backbone link between our Dubai and Mumbai datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Dubai and Mumbai datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Wednesday 28th, June 2023

US: Ashburn Backbone link between our Atlanta and Ashburn datacenters down

At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Our link has been restored. We have received a hands-off.

Technicians have isolated the area as they continue to restore services.

Technicians have been dispatched to the site and have located the suspected damage area. More to follow.

US: Chicago Backbone link between our Chicago and Dallas datacenters down

At this moment, we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

The issues have been resolved.

Tuesday 27th, June 2023

ES: Madrid Backbone link between our Madrid and Saint-Denis datacenters is down

At this moment we are experiencing problems with: Backbone link between our Madrid and Saint-Denis datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Madrid and Saint-Denis datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

This link has stabilized. no further impact expected

Monday 26th, June 2023

US: Ashburn Backbone link between our Atlanta and Ashburn datacenters down

At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Our link has been restored. We have received the hands-off.

CA: Toronto Backbone link between our Newark and Toronto datacenters down

At this moment, we are experiencing problems with: Backbone link between our Newark and Toronto datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Newark and Toronto datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Our link has been restored and remained stable.

Sunday 25th, June 2023

No incidents reported