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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] London – Router Maintenance – January 30, 2025

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our London datacenter. The network maintenance has been scheduled for January 30, 2025.

Location: London, Great Britain

Schedule: Start time: January 30, 2025, 09:00 UTC End time: January 30, 2025, 11:00 UTC Planned downtime: Slight increase in latency (see below for details)

Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.   Expected downtime/impact: There will be a slightly increased latency because of traffic rerouting during the maintenance window, up until the router is brought back into service.

Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Saturday 24th, June 2023

No incidents reported

Friday 23rd, June 2023

UA: Kyiv Backbone link between our Kyiv and Bucharest datacenters down

At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest datacenters.

The cause of the incident is currently: Fiber cut

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The outage was due to a fiber cut on the provider's network. The link has been repaired and all services restored. No further interruptions expected.

    • US: Ashburn Backbone link between our Newark and Ashburn datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Newark and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Newark and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link has remained stable.

  • Our link has been restored. We are watching this link until we receive a hands-off from our vendor.

    • US: Santa Clara Backbone link between our Santa Clara and Chicago datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Santa Clara and Chicago datacenters.

    The cause of the incident is currently: Fiber optic danger due to weather conditions.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • All repairs are complete for this link. This issue has been resolved.

  • Our vendor is still working on this link.

    • Thursday 22nd, June 2023

    UA: Kyiv Backbone link between our Kyiv and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We are waiting for the hands-off from our vendor.

    • US: Dallas Backbone link between our Dallas and Chicago datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received the hands-off from our vendor.

  • Our link has been restored. We are still watching this link. As we wait for the hands-off from our vendor.

  • A fiber cut has been identified.

    • Wednesday 21st, June 2023

    No incidents reported

    Tuesday 20th, June 2023

    US: Chicago Backbone link between our Chicago and Atlanta datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Atlanta datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We have received the hands-off from our vendor.

    • DE: Frankfurt Backbone link between our Frankfurt and Paris datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Paris datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Paris datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor is hands-off.

  • Our link has been restored. We are waiting for the hands-off from our vendor.

  • Our vendor has informed us of a power issue.

    • Monday 19th, June 2023

    ES: Madrid Backbone link between our Madrid and Johannesburg datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received the hands-off from our vendor. Our link has stabilized.

  • This link has been flapping. We have contacted our provider. We will be monitoring this link until this link has stabilized.

  • Our link has been restored. We are still monitoring this link. We are waiting for the hands-off from our vendor.

    • US: Atlanta Backbone link between our Chicago and Atlanta datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Atlanta datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

    • Sunday 18th, June 2023

    US: Ashburn Backbone link between our Ashburn and Atlanta datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Atlanta datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored and the maintenance has been completed.

  • This was a result of a emergency maintenance from one of our vendors.

    • Saturday 17th, June 2023

    RO: Bucharest Backbone link between our Bucharest and Milan datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fiber cut has been repaired

  • A fiber fault has been identified