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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Vendor Power Maintenance] Vendor Maintenance - Sydney – July 14-20, 2025

We would like to notify you of upcoming emergency vendor maintenance activities that will affect services in our Sydney datacenter. The emergency vendor maintenance has been scheduled to start on July 14, 2025 and finish on July 20, 2025.

Location: Sydney, Australia

Schedule: Start time: July 14, 2025, 21:00 UTC End time: July 20, 2025, 08:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance:

The vendor is implementing improvements to the datacenter power delivery, requiring both the A- and B-feeds to be temporarily disconnected.

Expected impact: Full downtime / reduced redundancy.

During this emergency vendor power maintenance, our vendor will disconnect either the A- or B-feeds during daily maintenance windows from 21:00 - 08:00 UTC on July 14 until July 20.

If your server is connected redundantly this means one of the connected PSUs will be disconnected during these windows (reduced redundancy).

If your server is connected to a single power feed, this means full downtime for the duration of the maintenance works.

[Cooling Maintenance] Rotterdam – Data Center Air Supply Temperature Change – July 21, 2025

We would like to inform you of an upcoming cooling maintenance being performed in our Rotterdam datacenter. This maintenance is scheduled for July 22nd, 2025.

Location:

Rotterdam, The Netherlands

Schedule:

Start Time: July 21, 2025, 06:00 UTC

End Time: August 21, 2025, 18:00 UTC

Planned downtime:

No downtime is expected

Reason for this maintenance:

As part of our ongoing commitment to energy efficiency and environmental responsibility we will begin increasing the air supply temperature in our server rooms from 22°C to 24°C. This adjustment is being made to improve the overall energy efficiency of our facility, to ensure we continue complying with European regulatory guidelines and to reduce the load on our cooling systems.

Expected downtime/impact:

No downtime is expected.

[Maintenance] 2025 Rotterdam Q3 quarterly on-load tests

Dear customer,

In the below overview you will find the date and time of our planned on-load tests in our  Smartdc Rotterdam datacenter for Q3 2025:

Location: Rotterdam, The Netherlands

On-load test Q3: Startdatum: 5 August 2025, 06:00 UTC Einddatum: 5 August 2025, 08:00 UTC

Expected downtime: None expected

Impact:  No impact expected

Reason for these maintenances: These on-load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support: Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/

Past Incidents

Saturday 17th, June 2023

RO: Bucharest Backbone link between our Bucharest and Milan datacenters down

At this moment, we are experiencing problems with: Backbone link between our Bucharest and Milan datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Bucharest and Milan datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fiber cut has been repaired

  • A fiber fault has been identified

    • Friday 16th, June 2023

    No incidents reported

    Thursday 15th, June 2023

    Backbone link between our Paris and Madrid datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Madrid datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link has been restored.

  • Our third-party vendor is performing maintenance. We will update this status upon completion of this maintenance.

    • DK: Copenhagen Backbone link between our Copenhagen and Stockholm datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Copenhagen and Stockholm datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Copenhagen and Stockholm datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received a hands-off from our vendor.

  • Our link has been restored. We are still watching this link as we are waiting to receive a hands-off from our vendor.

    • US: Ashburn Backbone link between our Ashburn and Atlanta datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Atlanta datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fiber cut repaired

    • ES: Madrid Backbone link between our Madrid and Milan datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. Our vendor is hands-off.

    • NL: Amsterdam Backbone link between our Oslo and Amsterdam datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Oslo and Amsterdam datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Oslo and Amsterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor has confirmed that hands are off and service has been restored following planned maintenance-related outage. This issue is resolved.

  • The third-party provider has extended their maintenance. We will update this status once the maintenance has been completed.

    • Wednesday 14th, June 2023

    No incidents reported

    Tuesday 13th, June 2023

    US: Chicago Backbone link between our Chicago and Seattle datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Seattle datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Seattle datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received the hands-off from our vendor.

  • Our link has been restored. We are still waiting for the hands-off from our vendor.

  • A fiber cut has been identified.

    • NO: Oslo Backbone link between our Oslo and Stockholm datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Oslo and Stockholm datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Oslo and Stockholm datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Repairs are complete and hands are off this link. This issue is resolved.

  • Technicians are on site, awaiting hands confirmation that work is complete.

    • Monday 12th, June 2023

    DE: Frankfurt Backbone link between our Warsaw and Frankfurt datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Frankfurt datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Frankfurt datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Related to scheduled maintenance. This issue is resolved.

    • UAE: Fujairah Backbone link between our Dubai and Fujairah datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Fujairah datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Fujairah datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received the hands-off from our vendor. Our link has been restored. The repair has been completed.

  • Our link has been restored. We are watching this link until we received a hands-off from our vendor.

    • Sunday 11th, June 2023

    NL: Rotterdam Smartdc Rotterdam - Degraded cooling capacity

    At this moment, we are experiencing problems with: Rotterdam.

    The cause of the incident is currently: cooling strings is down

    We have taken the following actions to resolve the incident: We are currently monitoring the situation.

    Estimated time of repair: Unknown.

    Impact: Due to a difficulty with one of the cooling units, temperatures are fluctuating but still within norms. Colocation customers might see slightly higher temperatures than usual.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The issues have been fixed. No more cooling issues should now be ongoing currently.

  • The supplier will continue to work on the cooling (distribution) pumps. Currently, we experience that the i3d suites measure higher temperatures (suite 19, 20 and 24) highest temperature suite 19 is 27,7 degrees. Suite 20 is 27 degrees and suite 24, 27,5 degrees.

  • Our engineers found a temporary fix by overriding the controls. Temperatures are dropping rapidly at the moment but Suite 19, 20 and 24 are still running a little hot.

  • An extra engineer has been notified and is on their way, ETA is 15-20 minutes.

    • Saturday 10th, June 2023

    SG: Singapore Backbone link between our Singapore and Mumbai datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Singapore and Mumbai datacenters.

    **The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Singapore and Mumbai datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fiber cut repaired

    • US: Chicago Backbone link between our Toronto and Chicago datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Toronto and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Our third-party provider has extended their maintenance.

    Impact: Due to the current incident on our backbone link between our Toronto and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Maintenance has been completed and has remained stable since.