Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Saturday 13th, January 2024

UAE: Dubai Backbone link between our Dubai and Fujairah data centers down

At this moment, we are experiencing problems with: Backbone link between our Dubai and Fujairah data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Dubai and Fujairah data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Maintenance has been completed and has remained stable since.

  • This was the result of a maintenance which they did not include a maintenance window for. We will monitor until the maintenance is complete.

    • Friday 12th, January 2024

    No incidents reported

    Thursday 11th, January 2024

    No incidents reported

    Wednesday 10th, January 2024

    No incidents reported

    Tuesday 9th, January 2024

    ONE currently having performance issue's

    At this moment we are experiencing problems with: ONE portal is currently having performance issue's.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently working on a resolution

    Estimated time of repair: Unknown

    Impact: Customers may experience issues with viewing their services in the portal.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates.

  • This incident has been resolved. The information missing is available again on the portal.

    • Monday 8th, January 2024

    No incidents reported

    Sunday 7th, January 2024

    CA: Montreal Backbone link between Amsterdam and Montreal Down

    At this moment, we are experiencing problems with: Backbone link between Amsterdam and Montreal Down

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our Backbone link between Amsterdam and Montreal, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. Our vendor has provided the hands-off.

  • We have contacted our vendor.