Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.
All times used on this page will be in the UTC timezone.
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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.
We are also available 24/7 by phone on the following phone numbers:
+31 (0)10 890 00 70
1-800-482-6910
Dear client,
We would like to notify you of upcoming network maintenance activities that will affect services in our Atlanta datacenter. The network maintenance has been scheduled for January 9, 2025.
Location: Atlanta, Georgia – United States
Schedule: Start time: January 9, 2025, 09:00 UTC End time: January 9, 2025, 13:00 UTC Planned downtime: Reduced redundancy (see below for details)
Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.
Expected downtime/impact: No operational impact is expected. There will be reduced redundancy for up to 90 minutes as each router is rebooted and brought back into service.
Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
Dear client, We would like to notify you of upcoming emergency network maintenance activities that will affect services in our Frankfurt datacenter. The emergency network maintenance has been scheduled for January 16, 2025.
Location: Frankfurt, Germany
Schedule: Start time: January 16, 2025 08:00 UTC End time: January 16, 2025 09:00 UTC Planned downtime: Loss of redundancy expected
Reason for this maintenance: Due to a hardware issue a reboot of the router linecard is needed.
Expected impact: During reboot there will be reduced redundancy.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/
Dear client,
We would like to notify you of upcoming network maintenance activities that will affect services in our Frankfurt datacenter. The network maintenance has been scheduled for January 21, 2025.
Location: Frankfurt, Germany
Schedule: Start time: January 21, 2025, 03:00 UTC End time: January 21, 2025, 07:00 UTC Planned downtime: Reduced redundancy (see below for details)
Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.
Expected downtime/impact: No operational impact is expected. There will be reduced redundancy for up to 90 minutes as each router is rebooted and brought back into service.
Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at https://status.i3d.net/
Dear client,
We would like to notify you of upcoming network maintenance activities that will affect services in our Montreal datacenter. The network maintenance has been scheduled for January 28, 2025.
Location: Montreal, Canada
Schedule: Start time: January 28, 2025, 08:00 UTC End time: January 28, 2025, 12:00 UTC Planned downtime: No impact expected (see below for details)
Reason for this maintenance: We will be performing an upgrade on one of our DWDM chassis to ensure we can continue to offer reliable services on this path.
Expected downtime/impact: There will be reduced redundancy during the maintenance window.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/
Dear client,
We would like to notify you of upcoming network maintenance activities that will affect services in our Montreal datacenter. The network maintenance has been scheduled for January 30, 2025.
Location: Montreal, Canada
Schedule: Start time: January 30, 2025, 07:00 UTC End time: January 30, 2025, 11:00 UTC Planned downtime: No impact expected (see below for details)
Reason for this maintenance: We will be performing an upgrade on one of our DWDM chassis to ensure we can continue to offer reliable services on this path.
Affected services: k710305-wave-camtr1-casla1-005 k710305-wave-camtr1-casla1-006
Expected downtime/impact: There will be reduced redundancy during the maintenance window.
Dear client,
We would like to notify you of upcoming network maintenance activities that will affect services in our London datacenter. The network maintenance has been scheduled for January 30, 2025.
Location: London, Great Britain
Schedule: Start time: January 30, 2025, 09:00 UTC End time: January 30, 2025, 11:00 UTC Planned downtime: Slight increase in latency (see below for details)
Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability. Expected downtime/impact: There will be a slightly increased latency because of traffic rerouting during the maintenance window, up until the router is brought back into service.
Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/