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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Atlanta – Router Maintenance – January 9, 2025

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Atlanta datacenter. The network maintenance has been scheduled for January 9, 2025.

Location: Atlanta, Georgia – United States

Schedule: Start time: January 9, 2025, 09:00 UTC End time: January 9, 2025, 13:00 UTC Planned downtime: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.

Expected downtime/impact: No operational impact is expected. There will be reduced redundancy for up to 90 minutes as each router is rebooted and brought back into service.

Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Singapore - Router Maintenance - January 13, 2025

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Singapore datacenter. The network maintenance has been scheduled for January 13, 2025.

Location: Singapore

Schedule: Start time: January 13, 2025, 21:00 UTC End time: January 14, 2025, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.

Expected impact: For servers in the data center no operational impact is expected. There will be reduced redundancy for up to 90 minutes as each router is rebooted and brought back into service.

[Network Maintenance] Frankfurt– Router Maintenance – January 21, 2025

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Frankfurt datacenter. The network maintenance has been scheduled for January 21, 2025.

Location: Frankfurt, Germany

Schedule: Start time: January 21, 2025, 03:00 UTC End time: January 21, 2025, 07:00 UTC Planned downtime: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.

Expected downtime/impact: No operational impact is expected. There will be reduced redundancy for up to 90 minutes as each router is rebooted and brought back into service.

Support:

Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

You can find maintenance updates and the current situation at  https://status.i3d.net/

[Network Maintenance] London – Router Maintenance – January 30, 2025

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our London datacenter. The network maintenance has been scheduled for January 30, 2025.

Location: London, Great Britain

Schedule: Start time: January 30, 2025, 09:00 UTC End time: January 30, 2025, 11:00 UTC Planned downtime: Slight increase in latency (see below for details)

Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.   Expected downtime/impact: There will be a slightly increased latency because of traffic rerouting during the maintenance window, up until the router is brought back into service.

Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Saturday 16th, March 2024

HU: Budapest Backbone link between our Bucharest and Budapest data centers down

At this moment, we are experiencing problems with: Backbone link between our Bucharest and Budapest data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Bucharest and Budapest data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services has been restored and kept stable since.

    • Friday 15th, March 2024

    SA: Johannesburg Backbone link between our Johannesburg and London data centers down

    At this moment, we are experiencing problems with: Backbone link between our Johannesburg and London data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Johannesburg and London data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Our link has been restored, We are still monitoring this link.

    • US: Santa Clara Backbone link between our Santa Clara and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Santa Clara and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Our vendor has identified a fiber cut. A team has been dispatched and is working on a repair.

    • Thursday 14th, March 2024

    IN: Mumbai Backbone link between our Mumbai and Singapore data centers down

    At this moment, we are experiencing problems with: Backbone link between our Mumbai and Singapore data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Mumbai and Singapore data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link has been restored and remained stable.

    • SA: Johannesburg Backbone link between our Madrid and Johannesburg data centers down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link has remained stable. No further interruptions are expected.

  • We are seeing some traffic restored on the link. We are waiting for another update from our vendor on the status of the repairs.

  • According to WACS NOC, cable ship Sovereign is mobilized for repair operations. Repair is estimated tentatively between 18 – 28 Apr.

  • Repair ship has arrived as of April 8th and works have begun on to repair the SAT-3 cable (one of four major cables.) Two of the remaining cables (ACE and WACS) are expected to be restored on April 17th and April 28th, respectively. The fourth cable (MainOne) is projected to be the final cable to be repaired by May 9th.

  • Check out this article for more details. https://www.theguardian.com/technology/2024/mar/14/much-of-west-and-central-africa-without-internet-after-undersea-cable-failures

  • Our link is down related to a subsea cable fault. No ETR as of yet.

    • Wednesday 13th, March 2024

    HK: Hong Kong Backbone link between our Hong Kong and Tokyo data centers down

    At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Tokyo data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Tokyo data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We received the hands-off from our vendor.

  • Our link has been restored. We are still monitoring this link as we wait for an update from our vendor.

    • Tuesday 12th, March 2024

    Backbone link between our Chicago and Ashburn data centers down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Ashburn data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Ashburn data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

    • Monday 11th, March 2024

    PL: Warsaw Backbone link between our Frankfurt and Warsaw data centers down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Warsaw data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Warsaw data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The issues have been resolved

    • NL: Rotterdam ONE platform is having issues

    At this moment, we are experiencing problems with: ONE Platform is performing issues. The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on. our platform in Rotterdam, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Sunday 10th, March 2024

    DE: Frankfurt Backbone link between our Paris and Frankfurt data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Frankfurt data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Frankfurt data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Card was replaced and it has resolved the issue.

  • Vendor confirmed there is a failed AMP card that has caused this issue and working on getting a replacement.

  • Vendor is aware of the outage after the maintenance was completed and is currently investigating the fault.