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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Atlanta – Router Maintenance – January 9, 2025

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Atlanta datacenter. The network maintenance has been scheduled for January 9, 2025.

Location: Atlanta, Georgia – United States

Schedule: Start time: January 9, 2025, 09:00 UTC End time: January 9, 2025, 13:00 UTC Planned downtime: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.

Expected downtime/impact: No operational impact is expected. There will be reduced redundancy for up to 90 minutes as each router is rebooted and brought back into service.

Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Singapore - Router Maintenance - January 13, 2025

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Singapore datacenter. The network maintenance has been scheduled for January 13, 2025.

Location: Singapore

Schedule: Start time: January 13, 2025, 21:00 UTC End time: January 14, 2025, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.

Expected impact: For servers in the data center no operational impact is expected. There will be reduced redundancy for up to 90 minutes as each router is rebooted and brought back into service.

[Network Maintenance] Frankfurt– Router Maintenance – January 21, 2025

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Frankfurt datacenter. The network maintenance has been scheduled for January 21, 2025.

Location: Frankfurt, Germany

Schedule: Start time: January 21, 2025, 03:00 UTC End time: January 21, 2025, 07:00 UTC Planned downtime: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.

Expected downtime/impact: No operational impact is expected. There will be reduced redundancy for up to 90 minutes as each router is rebooted and brought back into service.

Support:

Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

You can find maintenance updates and the current situation at  https://status.i3d.net/

[Network Maintenance] London – Router Maintenance – January 30, 2025

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our London datacenter. The network maintenance has been scheduled for January 30, 2025.

Location: London, Great Britain

Schedule: Start time: January 30, 2025, 09:00 UTC End time: January 30, 2025, 11:00 UTC Planned downtime: Slight increase in latency (see below for details)

Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.   Expected downtime/impact: There will be a slightly increased latency because of traffic rerouting during the maintenance window, up until the router is brought back into service.

Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Saturday 23rd, March 2024

No incidents reported

Friday 22nd, March 2024

Issues in our Moscow data center

At this moment, we are experiencing problems with: Connectivity in our Moscow datacenter.

The cause of the incident is currently: downed network switch.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding repair/replacement of the switch in question.

Estimated time of repair: Unknown.

Impact: minimal impact is expected.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The issue has been resolved.

  • Our team is working to resolve this issue as soon as possible.

    • Thursday 21st, March 2024

    DE: Frankfurt Backbone link between our Frankfurt and Warsaw data centers down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Warsaw data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Warsaw data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Maintenance has been completed and services has been restored.

  • This was the result of a maintenance and we are waiting for the hands off from the vendor.

    • US: Chicago Backbone link between our Chicago and Ashburn data centers down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Ashburn data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Ashburn data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Issue has been resolved and can confirm services have been restored.

    • PL: Warsaw Backbone link between our Vienna and Warsaw data centers down

    At this moment, we are experiencing problems with: Backbone link between our Vienna and Warsaw data centers.

    The cause of the incident is currently: Known, vendor has identified a defect linecard, a new linecard is on route.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Vienna and Warsaw data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor has replaced a faulty network card which fixed the issue.

    • Wednesday 20th, March 2024

    PL: Warsaw Backbone link between our Warsaw and Moscow data centers down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Our vendor's field team is investigating the fiber cut.

    • SA: Johannesburg Backbone link between our Johannesburg and London data centers down

    At this moment, we are experiencing problems with: Backbone link between our Johannesburg and London data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Johannesburg and London data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Our traffic has been restored. We are waiting for the hands-off from our vendor.

    • NO: Oslo Backbone link between our Stockholm and Oslo data centers down

    At this moment, we are experiencing problems with: Backbone link between our Stockholm and Oslo data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Stockholm and Oslo data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Issues have been fixed.

    • AT: Vienna Backbone link between our Frankfurt and Vienna data centers down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Vienna data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Vienna data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Our vendor has identified a fiber cut.

    • Tuesday 19th, March 2024

    RO: Bucharest Performance issues due to Juniper PFE issue

    At this moment we are experiencing problems with: one of our Routers in Bucharest

    The cause of the incident is currently: unknown

    We have taken the following actions to resolve the incident: in a call with Vendor, joint investigation

    Estimated time of repair: unknown

    Impact: Performance Issue

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The issue has been resolved. All traffic has been restored.

    • PL: Warsaw Backbone link between our Warsaw and Frankfurt data centers down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Frankfurt data centers.

    The cause of the incident is currently: fiber cut

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Frankfurt data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Monday 18th, March 2024

    IT: Milan Backbone link between our Milan and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We have received the hands off from our vendor.

  • Our vendor suspects a fiber cut. We are waiting for a more detailed update from our vendor.

    • Sunday 17th, March 2024

    No incidents reported

    Saturday 16th, March 2024

    HU: Budapest Backbone link between our Bucharest and Budapest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Budapest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Budapest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services has been restored and kept stable since.