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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Thursday 9th, May 2024

Backbone link between our Milan and Madrid data centers down

At this moment, we are experiencing problems with: Backbone link between our Milan and Madrid data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Milan and Madrid data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The maintenance has been completed. The link has been restored. We have received the hands-off from our vendor.

  • Our vendor has identified a hardware failure and is working to replace the faulty equipment.

    • Wednesday 8th, May 2024

    CA: Toronto Backbone link between our Ashburn and Toronto data centers down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Toronto data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Toronto data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable. No further interruptions are expected.

  • The link is up since 08:02:22 CET, we are pending for the reason for the outage.

    • US: Los Angeles Backbone link between our Dallas and Los Angeles data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Los Angeles data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Los Angeles data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Hands off has been confirmed and has remained stable since. This issue has been resolved.

  • Vendor was able to replace damaged fibers and began splicing. Alarms start to clear as they continue to spliced and services has been restored. Waiting for the off hands from the vendor.

    • Backbone link between our Atlanta and Dallas data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Dallas data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Dallas data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Tuesday 7th, May 2024

    US: Chicago Backbone link between our Chicago and Dallas data centers down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Dallas data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We have received the hands-off from our vendor.

    • Monday 6th, May 2024

    PL: Warsaw Backbone link between our Warsaw and Moscow data centers down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link has been restored. We have received the hands off from our vendor.

  • Our vendor has identified third-party construction as the cause of this fiber break. We are following up with the vendor for updates on this matter.

    • Sunday 5th, May 2024

    No incidents reported

    Saturday 4th, May 2024

    US: Dallas Backbone link between our Atlanta and Dallas data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Dallas data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Dallas data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Provider maintenance has been finished, service is up and operational.

  • This was the result of a short noticed Emergency Maintenance. We will monitor this until the maintenance is completed with no further issues.

    • Friday 3rd, May 2024

    No incidents reported

    Thursday 2nd, May 2024

    US: Chicago Backbone link between our Santa Clara and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Santa Clara and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved

  • Our link has been restored. We are waiting for the hands-off from our vendor.

  • This link is down due to an emergency maintenance from our third-party vendor.