Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Stickied Incidents

Monday 14th, October 2024

Access to the ONE Platform is currently unavailable

At this moment customers cannot logon to the ONE portal located at one.i3d.net. Our developers are aware of the problem and are currently working on resolving the issue.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

    • Maintenance
    [Network Maintenance] Santiago Router Upgrade - October 9

    We would like to notify you of upcoming network maintenance activities that will affect services in our Santiago datacenter. The network maintenance has been scheduled for October 9, 2024. 

    Location: Santiago, Chile

    Schedule:

    Start time: October 9, 2024, 10:00 UTC

    End time: October 9, 2024, 14:00 UTC

    Planned downtime:

    No impact expected (see below for details)

    Reason for this maintenance:

    We will be performing firmware updates on our routers to improve quality and ensure long-term reliability.

    Expected impact:

    No impact expected but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

    [Network Maintenance] Hong Kong – Switch Firmware Upgrade – October 21, 2024

    We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for October 21, 2024.

    Location:

    Hong Kong, Hong Kong

    Schedule:

    Start time: October 21, 2024, 22:00 UTC

    End time: October 22, 2024, 01:00 UTC

    Planned downtime:

    approximately 30 minutes downtime expected (see below for details)

    Reason for this maintenance:

    In order to maintain the quality and reliability of our network, we will be upgrading the firmware of server-facing switches.

    Expected impact:

    A full outage of 30 minutes is expected during reboot of the virtual chassis.

    [Emergency Network Maintenance] Rotterdam Switch Reboot - October 24, 2024

    We would like to inform you of an upcoming Type of maintenance being performed in our Location datacenter. This maintenance is scheduled for Thursday, October 24, 2024.

    Location:

    Zuid-Holland, Rotterdam - the Netherlands (Smartdc)

    Schedule:

    Start Time: October 24, 2024, 18:00 UTC

    End Time: October 24, 2024, 20:00 UTC

    Planned downtime:

    During the switch reboot, the facility's access control devices will lose connectivity without impeding site security or access for existing customers. Our personnel will be present to monitor the maintenance and ensure all affected services are recovered after the reboot.

    Reason for this maintenance:

    We will be rebooting one of our switches to prevent a possible failure in the future.

    Expected downtime/impact:

    Up to 20 minutes downtime expected

    [Vendor Power Maintenance] Los Angeles– Vendor Power Maintenance – October 25, 2024

    We would like to inform you of an upcoming Type of maintenance being performed in our Los Angeles datacenter. This maintenance is scheduled for Friday, October 25, 2024.

    Location:

    California, Los Angeles - United States

    Schedule:

    Start Time: October 25, 2024, 04:00 UTC

    End Time: October 26, 2024, 04:00 UTC

    Planned downtime:

    Approximately 24 hours downtime expected

    Reason for this maintenance:

    Our vendor will be replacing the Static Transfer Switch (STS) equipment due to end of life.

    Expected downtime/impact:

    A full outage of power for 24 hours maximum is expected. Once the new STS is operational, all affected customer loads will be restored by the vendor.

    Past Incidents

    Saturday 8th, June 2024

    No incidents reported

    Friday 7th, June 2024

    US: Ashburn Backbone link between Atlanta and Ashburn data centers down

    At this moment, we are experiencing problems with: Backbone link between Atlanta and Ashburn data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between Atlanta and Ashburn data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Repairs have been completed and services has been restored.

  • Vendor discovered a underground cable was cut and have begun replacing the damage cable section.

    • Backbone link between our Milan and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • A fiber cut on private property has been identified as the cause of the outage. Technicians are currently on site digging out impacted fiber cable to relocate it away from private property.

    • Thursday 6th, June 2024

    Backbone link between our Bucharest and Kyiv data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Kyiv data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Kyiv data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Wednesday 5th, June 2024

    Ticket system E-mails to our Ticketing System is processed with a delay

    At this moment we are experiencing problems with: Our Ticketing System experiences increased processing times for e-mails sent to our status@i3d.net address. Tickets opened via our Customer Portal are unaffected.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our relevant team is investigating the issue.

    Estimated time of repair: Unknown

    Impact: Increased response time for tickets, that are opened via e-mail. Tickets opened via our Customer Portal are unaffected.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is resolved.

    • Tuesday 4th, June 2024

    ES: Madrid Backbone link between our Madrid and Johannesburg data centers down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    FR: Paris Backbone link between our Dubai and Saint Denis data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Saint Denis data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Saint Denis data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored. We have received the hands-off.

    • SG: Singapore Backbone link between our Tokyo and Singapore data centers down

    At this moment, we are experiencing problems with: Backbone link between our Tokyo and Singapore data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Tokyo and Singapore data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor has noticed a performance issue due to a faulty hardware, the link has been restored.

    • FR: Paris Backbone link between our Paris and Madrid data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Madrid data centers.

    The cause of the incident is currently: Our vendor is performing a hardware replacement.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our 1 and 2 data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor has noticed a performance issues due to faulty hardware, it recently came back online so the line has been restored.

    • Monday 3rd, June 2024

    Backbone link between our Warsaw and Moscow data centers down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We have received the hands off from our vendor.

    • Sunday 2nd, June 2024

    No incidents reported

    Saturday 1st, June 2024

    RO: Bucharest Backbone link between our Bucharest and Kiyev data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Kiyev data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Kiyev data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor has fixed the broken fiber. The link is up again.

  • Vendor has reported back and confirmed there was a fibre cut. They are in the process of having this issue repaired.