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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Stickied Incidents

Wednesday 25th, December 2024

Rotterdam – Network hardware failure – December 25, 2025

We regret to inform you that due to a network hardware failure, a router on which we land colocated IPT/MPLS for our customers in Rotterdam, may affect the connectivity of connected clients periodically. Customers who have redundant connections may choose to suspend the affected connection if they don't want to experience the reconvergence while we wait for the replacement hardware to be provided by the vendor. See impact section below for more information. We're currently in contact with our vendor and handling this case with utmost priority.

Estimated time of repair: Unknown.

Impact: Connected customers may experience connectivity disruptions for small periods of time due to uncontrolled restarts. As of now, we have only observed two downtime events with a duration of 10 minutes each, 48 hours apart.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We are awaiting the delivery of replacement hardware

    • Maintenance
    [Emergency network maintenance] Rotterdam - Network hardware failure - January 2, 2024

    Dear client,

    We would like to notify you of upcoming network maintenance activities that will affect your services in our Rotterdam datacenter. The emergency network maintenance has been scheduled for January 2, 2025.

    Location: Rotterdam, The Netherlands

    Schedule: Start time: January 2, 2025, 00:00 UTC End time: January 2, 2025, 03:00 UTC Planned downtime: Impact expected (see below for details)

    Reason for this maintenance: Due to a network hardware failure impacting a router, we observed multiple reboots of the device causing the loss of connections. This router will be replaced to ensure long-term reliability.

    Expected downtime/impact: The device will be down causing the loss of connectivity during the maintenance window.

    [Network Maintenance] Seattle - Routine router upgrades - January 7th, 2025

    Dear client,

    We would like to notify you of upcoming network maintenance activities that will affect services in our Seattle datacenter. The network maintenance has been scheduled for January 7, 2025.

    Location: Seattle, Washington - United States

    Schedule: Start time: January 7, 2025, 11:00 UTC End time: January 7, 2025, 15:00 UTC Planned impact: Reduced redundancy (see below for details)

    Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.

    Expected impact: No operational impact is expected. There will be reduced redundancy for up to 90 minutes as each router is rebooted and brought back into service.

    Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

    [Network Maintenance] Newark – Router Maintenance – January 8, 2025

    Dear client,

    We would like to notify you of upcoming network maintenance activities that will affect services in our Newark datacenter. The network maintenance has been scheduled for January 8, 2025.

    Location: Newark, New Jersey – United States

    Schedule: Start time: January 8, 2025, 08:00 UTC End time: January 8, 2025, 12:00 UTC Planned downtime: Reduced redundancy (see below for details)

    Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.

    Expected downtime/impact: No operational impact is expected. There will be reduced redundancy for up to 90 minutes as each router is rebooted and brought back into service.

    Support:
    Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

    [Network Maintenance] Atlanta – Router Maintenance – January 9, 2025

    Dear client,

    We would like to notify you of upcoming network maintenance activities that will affect services in our Atlanta datacenter. The network maintenance has been scheduled for January 9, 2025.

    Location: Atlanta, Georgia – United States

    Schedule: Start time: January 9, 2025, 09:00 UTC End time: January 9, 2025, 13:00 UTC Planned downtime: Reduced redundancy (see below for details)

    Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.

    Expected downtime/impact: No operational impact is expected. There will be reduced redundancy for up to 90 minutes as each router is rebooted and brought back into service.

    Support:
    Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

    [Network Maintenance] Singapore - Router Maintenance - January 13, 2025

    Dear client,

    We would like to notify you of upcoming network maintenance activities that will affect services in our Singapore datacenter. The network maintenance has been scheduled for January 13, 2025.

    Location: Singapore

    Schedule: Start time: January 13, 2025, 21:00 UTC End time: January 14, 2025, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

    Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.

    Expected impact: For servers in the data center no operational impact is expected. There will be reduced redundancy for up to 90 minutes as each router is rebooted and brought back into service.

    Past Incidents

    Saturday 12th, October 2024

    US: Santa Clara Backbone link between our Santa Clara and Los Angeles data centers down

    At this moment, we are experiencing problems with: Backbone link between our Santa Clara and Los Angeles data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Los Angeles data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • After finally gaining access to a third party facility. They confirmed a fiber break near the facility and in the process of repairs.

    • RO: Bucharest Backbone link between our Milan and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor has identified the fiber break caused by the construction of a new bridge. Repair team has completed the repairs and the BBL has been restored.

    • US: Seattle Backbone link between our Seattle and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Seattle and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Seattle and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This was the result of a short notice maintenance. We have received the hands off and this has been resolved.

    • Friday 11th, October 2024

    US: Los Angeles Backbone link between our Tokyo and Los Angeles data centers down

    At this moment, we are experiencing problems with: Backbone link between our Tokyo and Los Angeles data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Tokyo and Los Angeles data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Repairs are complete and services has been fully restored.

  • This was a result of vandalism that caused a fiber break per the technicians reaching the site. They are in process of repairing the break.

    • US: Chicago Backbone link between our Chicago and Dallas data centers down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Dallas data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our provider has located and fixed the issue.

    • Thursday 10th, October 2024

    No incidents reported

    Wednesday 9th, October 2024

    US: Chicago Backbone link between our Chicago and Seattle data centers down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Seattle data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Seattle data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • RO: Bucharest Backbone link between our Milan and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved

    • Tuesday 8th, October 2024

    No incidents reported

    Monday 7th, October 2024

    CA: Toronto Backbone link between our Toronto and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Toronto and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Toronto and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    FR: Paris Backbone link between our Paris and Madrid data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Madrid data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Madrid data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Sunday 6th, October 2024

    IT: Milan Backbone link between our Milan and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Saturday 5th, October 2024

    UA: Kyiv Backbone link between our Kyiv and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.