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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Stickied Incidents

Wednesday 25th, December 2024

Rotterdam – Network hardware failure – December 25, 2025

We regret to inform you that due to a network hardware failure, a router on which we land colocated IPT/MPLS for our customers in Rotterdam, may affect the connectivity of connected clients periodically. Customers who have redundant connections may choose to suspend the affected connection if they don't want to experience the reconvergence while we wait for the replacement hardware to be provided by the vendor. See impact section below for more information. We're currently in contact with our vendor and handling this case with utmost priority.

Estimated time of repair: Unknown.

Impact: Connected customers may experience connectivity disruptions for small periods of time due to uncontrolled restarts. As of now, we have only observed two downtime events with a duration of 10 minutes each, 48 hours apart.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Maintenance
[Network Maintenance] Seattle - Routine router upgrades - January 7th, 2025

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Seattle datacenter. The network maintenance has been scheduled for January 7, 2025.

Location: Seattle, Washington - United States

Schedule: Start time: January 7, 2025, 11:00 UTC End time: January 7, 2025, 15:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.

Expected impact: No operational impact is expected. There will be reduced redundancy for up to 90 minutes as each router is rebooted and brought back into service.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Newark – Router Maintenance – January 8, 2025

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Newark datacenter. The network maintenance has been scheduled for January 8, 2025.

Location: Newark, New Jersey – United States

Schedule: Start time: January 8, 2025, 08:00 UTC End time: January 8, 2025, 12:00 UTC Planned downtime: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.

Expected downtime/impact: No operational impact is expected. There will be reduced redundancy for up to 90 minutes as each router is rebooted and brought back into service.

Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Atlanta – Router Maintenance – January 9, 2025

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Atlanta datacenter. The network maintenance has been scheduled for January 9, 2025.

Location: Atlanta, Georgia – United States

Schedule: Start time: January 9, 2025, 09:00 UTC End time: January 9, 2025, 13:00 UTC Planned downtime: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a routine upgrade on our routers to improve quality and ensure long-term reliability.

Expected downtime/impact: No operational impact is expected. There will be reduced redundancy for up to 90 minutes as each router is rebooted and brought back into service.

Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Thursday 28th, November 2024

Backbone link between our Mumbai and Hong Kong data centers down

At this moment, we are experiencing problems with: Backbone link between our Mumbai and Hong Kong data centers.

The cause of the incident is currently: Maintenance

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Until 2 december 23:59 UTC.

Impact: Due to the current incident on our backbone link between our Mumbai and Hong Kong data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • CH: Zürich Backbone link between our Milan and Zurich data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Zurich data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Zurich data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our third party fiber provider informed us that the services are restored as of yesterday 03:44 UTC. The fiber team discovered that some fibers were damaged during the installation process of the cable. Our fiber provider informed us that this is a temporary fix and the permanent fix will be performed under a planned maintenance for which we will be duly notified.

  • Fiber cable damage during local gas pipe installation. Restoration works resume the next business day.

    • Wednesday 27th, November 2024

    No incidents reported

    Tuesday 26th, November 2024

    US: Chicago Backbone link between our Atlanta and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Monday 25th, November 2024

    ES: Madrid Backbone link between our Saint-Denis and Madrid data centers down

    At this moment, we are experiencing problems with: Backbone link between our Saint-Denis and Madrid data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Saint-Denis and Madrid data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor is hands-off, restorations works completed.

  • Fiber cut between Magescq and Ychoux, France. We see the link being restored, but our vendor is not yet hands off.

    • Backbone link between our Mumbai and Hong Kong data centers down

    At this moment, we are experiencing problems with: Backbone link between our Mumbai and Hong Kong data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Mumbai and Hong Kong data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The vendor maintenance has been completed and incident has been resolved.

  • Maintenance has been finished, link is up since 3:51 UTC, 25th of November.

  • As per our supplier subsea cable repair maintenance window has been to 26 Nov 2024 23:59:00 UTC

    • Sunday 24th, November 2024

    Backbone link between our Milan and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Permission from local road authority is awaited and restoration work can be resume in the morning 09:00 GMT 25/11/2024.

    • Saturday 23rd, November 2024

    No incidents reported

    Friday 22nd, November 2024

    CA: Toronto Backbone link between our Toronto and Montreal data centers down

    At this moment, we are experiencing problems with: Backbone link between our Toronto and Montreal data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Toronto and Montreal data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendors are seeing fiber issues and degradation on and have engaged their fiber team to work on it.

    • Backbone link between our Toronto and Newark data centers down

    At this moment, we are experiencing problems with: Backbone link between our Toronto and Newark data centers.

    The cause of the incident is currently: Due to fibre cut

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Toronto and Newark data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The Temporary Fix is in place and we are watching for a permanent fix to be deployed.

  • Power line has went down and they are getting technicians to create a temporary power line going.

    • Thursday 21st, November 2024

    DE: Frankfurt Backbone link between our Frankfurt and Warsaw data centers down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Warsaw data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Warsaw data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Maintenance is complete and this link has remained stable since.

  • This was the result of a short notice maintenance. We will monitor this until we received the hands off to confirm.

    • Backbone link between our Dallas and Los Angeles data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Los Angeles data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Los Angeles data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This was the result of a fiber cut that the team needed to repair the damage. However, services did not restore so quickly and we notified the vendor. They have investigated and found a issue on their end and services were restored on our end.