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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Milan – Aggregation Switch Software Update – December 9, 2025

We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for December 9, 2025.

Location:

Milan, Italy

Schedule:

Start Time: December 9, 2025 - 03:00 UTC

End Time: December 9, 2025 - 06:00 UTC

Planned downtime:

No impact

Reason for this maintenance:

The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected downtime/impact:

Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy.

[Network Maintenance] Router Firmware Update - Montréal - December 9, 2025

We would like to inform you of an upcoming Type of maintenance being performed in our Montréal datacenter. This maintenance is scheduled for December 9, 2025

Location:

Montréal, Canada

Schedule:

Start Time: December 9, 2025, 09:00 UTC

End Time: December 9, 2025, 14:00 UTC

Planned downtime:

No impact

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Switch Software Update - Chicago - December 9, 2025

We would like to inform you of an upcoming network maintenance being performed in our Chicago datacenter. This maintenance is scheduled for December 9, 2025.

Location:

Chicago, United States

Schedule:

Start Time: December 9, 2025 - 10:00 UTC

End Time: December 9, 2025 - 13:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

The maintenance is required to address difference in configuration behavior in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected downtime/impact:

No impact is expected, but there will be reduced redundancy during the maintenance window.

[Network Maintenance] Switch Software Configuration Change - Los Angeles - December 10 & 11, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Los Angeles datacenter. The network maintenance has been scheduled to start on December 10, 2025 and finish on December 11, 2025.

Location: Los Angeles, America

Schedule: Window 1: Start time: December 10, 2025, 08:00 UTC End time: December 10, 2025, 12:00 UTC

Window 2: Start time: December 11, 2025, 08:00 UTC End time: December 11, 2025, 12:00 UTC

Planned impact: Impact expected (see below for details)

Reason for this maintenance: The maintenance is required in preparation for an upgrade to a new switch firmware. This will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Minor Impact: While no major impact is expected, there may be brief and sporadic traffic loss during the initial and final stages of the maintenance.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Router Software Update - Montreuil - December 11, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for December 11, 2025.

Location: Montreuil, France

Schedule: Start time: December 11, 2025, 00:00 UTC End time: December 11, 2025, 05:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: There will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Past Incidents

Saturday 14th, December 2024

No incidents reported

Friday 13th, December 2024

DK: Copenhagen Backbone link between our Copenhagen and Stockholm data centers down

At this moment, we are experiencing problems with: Backbone link between our Copenhagen and Stockholm data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Copenhagen and Stockholm data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Thursday 12th, December 2024

IT: Milan Backbone link between our Milan and Bucharest data centers down

At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Partner has repaired a fiber break. We will keep monitoring the situation.

  • ETR stands at 19:00 UTC. The delay in ETR is due to all fibres in tube needing to be repaired.

  • Please be advised that our provider in the region has confirmed there is a fibre cut in the region of Koper and Postojna. Our fibre partner is currently on site and restoration works are currently underway, The damage has been caused by construction works in the area. Our partner has provided a tentative ETR of 18:00 UTC.

    • Wednesday 11th, December 2024

    IT: Milan Backbone link between our Bucharest and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Tuesday 10th, December 2024

    US: Ashburn Backbone link between our Atlanta and Ashburn data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

    • Monday 9th, December 2024

    Backbone link between our Atlanta and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Outage was caused by a maintenance.

  • The line is back up, waiting for RFO from vendor

    • Backbone link between our Bucharest and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our network partner estimates that the restoration work on the ground fill be finished around 01:00 UTC 11/12

  • A new incident has occured for this link but localized in a different country. The fault location and damage have been identified, due to excavation work the fiber cable was cut. An excavator has arrived on the scene and has started digging work. Two new fiber optic cables will have to be installed to repair the impacted fiber section.

  • This incident is resolved.

    • Phone support Phone support problems

    At this moment we are experiencing problems with: Phone Support

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our vendor is investigating this incident.

    Estimated time of repair: No estimated time of repair.

    Impact: Support via phone is unavailable. The Rivium office doorbell and parking barriers cannot be opened remotely.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    GB: London Backbone link between our London and Johannesburg data centers down

    At this moment, we are experiencing problems with: Backbone link between our London and Johannesburg data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our London and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • At this moment, we are experiencing problems with: Backbone link between our London and Johannesburg data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our London and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    • Sunday 8th, December 2024

    No incidents reported

    Saturday 7th, December 2024

    UAE: Dubai Backbone link between our Dubai and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • There was a power feed issue due to isolation of another country. After the switch based on voltage shift, this has been resolved.