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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Milan – Aggregation Switch Software Update – December 9, 2025

We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for December 9, 2025.

Location:

Milan, Italy

Schedule:

Start Time: December 9, 2025 - 03:00 UTC

End Time: December 9, 2025 - 06:00 UTC

Planned downtime:

No impact

Reason for this maintenance:

The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected downtime/impact:

Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy.

[Network Maintenance] Router Firmware Update - Montréal - December 9, 2025

We would like to inform you of an upcoming Type of maintenance being performed in our Montréal datacenter. This maintenance is scheduled for December 9, 2025

Location:

Montréal, Canada

Schedule:

Start Time: December 9, 2025, 09:00 UTC

End Time: December 9, 2025, 14:00 UTC

Planned downtime:

No impact

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Switch Software Update - Chicago - December 9, 2025

We would like to inform you of an upcoming network maintenance being performed in our Chicago datacenter. This maintenance is scheduled for December 9, 2025.

Location:

Chicago, United States

Schedule:

Start Time: December 9, 2025 - 10:00 UTC

End Time: December 9, 2025 - 13:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

The maintenance is required to address difference in configuration behavior in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected downtime/impact:

No impact is expected, but there will be reduced redundancy during the maintenance window.

[Network Maintenance] Switch Software Configuration Change - Los Angeles - December 10 & 11, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Los Angeles datacenter. The network maintenance has been scheduled to start on December 10, 2025 and finish on December 11, 2025.

Location: Los Angeles, America

Schedule: Window 1: Start time: December 10, 2025, 08:00 UTC End time: December 10, 2025, 12:00 UTC

Window 2: Start time: December 11, 2025, 08:00 UTC End time: December 11, 2025, 12:00 UTC

Planned impact: Impact expected (see below for details)

Reason for this maintenance: The maintenance is required in preparation for an upgrade to a new switch firmware. This will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Minor Impact: While no major impact is expected, there may be brief and sporadic traffic loss during the initial and final stages of the maintenance.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Router Software Update - Montreuil - December 11, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for December 11, 2025.

Location: Montreuil, France

Schedule: Start time: December 11, 2025, 00:00 UTC End time: December 11, 2025, 05:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: There will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Past Incidents

Saturday 15th, February 2025

No incidents reported

Friday 14th, February 2025

Backbone link between our Frankfurt and Warsaw data centers down

At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Warsaw data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Frankfurt and Warsaw data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Thursday 13th, February 2025

    No incidents reported

    Wednesday 12th, February 2025

    AR: Buenos Aires Network issue in Buenos Aires and Chile

    We experienced a network issue where multiple servers and switches went down. Everything is back online, and we are currently investigating the cause.

  • Network issue was due to a vendor maintenance, this issue has been resolved now.

    • Tuesday 11th, February 2025

    Backbone link between our Bucharest and Budapest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Budapest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Budapest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Monday 10th, February 2025

    US: Dallas Backbone link between our Atlanta and Dallas data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Dallas data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Dallas data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident was due to emergency maintenance on our vendor network. Now resolved.

    • Sunday 9th, February 2025

    Rotterdam Colocation is experiencing intermittent network connectivity

    At this moment we are experiencing problems with: Co-located customers within the Rotterdam smartdc Datacenter might experience intermittent network connectivity.

    The cause of the incident is currently: faulty network device.

    We have taken the following actions to resolve the incident: On-call team has been notified and working on resolving the incident as soon as they can.

    Estimated time of repair: unknown

    Impact: Intermittent outage for certain customers

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fault equipment was replaced at 04:00 UTC. Alarms cleared since then.

  • Replacement of faulty equipment in progress

  • The impact is limited to shared colocation. Our network engineers are troubleshooting the problematic services.

    • IN: Mumbai Backbone link between our Mumbai and Johannesburg data centers down

    At this moment, we are experiencing problems with: Backbone link between our Mumbai and Johannesburg data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Mumbai and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Saturday 8th, February 2025

    US: Chicago Backbone link between our Chicago and Santa Clara data centers down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link is still experiencing service interruptions, we are in contact with the network vendor to investigate this matter

  • Cable cut has been repaired by our vendor, but we are pending for the hands-off notification. We will keep monitoring the link.