Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Thursday 16th, October 2025

No incidents reported

Wednesday 15th, October 2025

US: Ashburn Major Incident | Power failure in usqas2 (Ashburn)

At this moment we are experiencing problems with power failure in Ashburn Data Center

The cause of the incident is currently being investigated

Impact: Full downtime for all services located in this datacenter

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. We will be in touch with our vendor on how to mitigate these issues before they happen in the future

  • The impact is now resolved. We will keep watching the issue to ensure stability

  • Power is being restored. Local support is present on-site to provide support

  • Our datacenter vendor experienced a power incident. While all load was running on the generator, breakers for our section of the datacenter tripped and after that the UPS batteries ran out of power, causing the current outage.

    The datacenter is still running on generator power, but until the tripped breaker issue has been resolved we suspect to stay impacted.

    • CH: Zürich Backbone link between our Milan and Zurich data centers down

    At this moment, we are experiencing problems with: Backbone link between Milan and Zurich data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Zurich data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • this issue has been resolved

    • Tuesday 14th, October 2025

    No incidents reported

    Monday 13th, October 2025

    UAE: Dubai Backbone link between our Paris and Dubai data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Dubai data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Dubai data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • this issue has been resolved

    • SG: Singapore Backbone link between our Paris and Singapore data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Singapore data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Singapore data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • this issue has been resolved

    • Sunday 12th, October 2025

    No incidents reported

    Saturday 11th, October 2025

    No incidents reported

    Friday 10th, October 2025

    Backbone link between our Chicago and Atlanta data centers down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Atlanta data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Fiber damage

    Impact: Due to the current incident on our backbone link between our Chicago and Atlanta data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    GB: London Backbone link between Newark and London Flapping

    At this moment, we are experiencing problems with: Backbone link between Newark and London Flapping.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between Newark and London Flapping, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • this issue has been resolved

    • Thursday 9th, October 2025

    NL: Rotterdam Fingerprint issue

    Due to an error, we are unable to create new fingerprints at SmartDC rotterdam, existing fingerprints are working as expected. We expect a technician to come by tomorrow to resolve this.

  • This issue has been resolved. Everything regarding this has been fixed