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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Router Software Update - Montreuil - December 11, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for December 11, 2025.

Location: Montreuil, France

Schedule: Start time: December 11, 2025, 00:00 UTC End time: December 11, 2025, 05:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: There will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

[Network Maintenance] Aggregation Switch Software Update - Newark – January 6, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Newark datacenter. The network maintenance has been scheduled for January 6, 2026.

Location: Newark, America

Schedule: Start time: January 6, 2026, 09:00 UTC End time: January 6, 2026, 13:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behavior in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at a time, there is no impact expected. During this maintenance there will be reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

[Network Maintenance] Aggregation Switch Software Update - Newark – January 7, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Newark datacenter. The network maintenance has been scheduled for January 7, 2026.

Location: Newark, United States

Schedule: Start time: January 7, 2026, 09:00 UTC End time: January 7, 2026, 13:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behavior in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at a time, there is no impact expected. During this maintenance there will be reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Vendor Cooling Maintenance – Rotterdam – January 19th, 2026

Dear Client,

We would like to notify you of upcoming emergency cooling maintenance activities that will affect services in our Rotterdam datacenter. The emergency cooling maintenance has been scheduled for January 19, 2026 through January 22, 2026.

Location: Rotterdam, Netherlands

Schedule: Start time: January 19, 2026, 7:00 UTC End time: January 22, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a cooling maintenance on our two cooling pumps of both A and B line to ensure continued performance, efficiency, and reliability of the system. We will adjust the start-up procedure so that both pumps start simultaneously

Expected impact: During the maintenance window the redundancy of the cooling system will be reduced

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Past Incidents

Thursday 17th, October 2019

No incidents reported

Wednesday 16th, October 2019

No incidents reported

Tuesday 15th, October 2019

No incidents reported

Monday 14th, October 2019

Control panel Smartdc i3D.net/Smartdc issues resolved

We experienced issues with: i3D.net website, i3D.net API, i3D.net customer panel, Smartdc website, Smartdc API and the Smartdc customer panel

The cause of the incident was: unusual load on critical infrastructure

We have taken the following actions to resolve the incident: measures were taken to lower the load resulting in all components being available again. Meanwhile the root cause has been resolved meaning that this issue will not happen again.

Impact: the following components experienced a major outage: i3D.net website, i3D.net API, i3D.net customer panel, Smartdc website, Smartdc API and the Smartdc customer panel

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Sunday 13th, October 2019

No incidents reported

Saturday 12th, October 2019

No incidents reported

Friday 11th, October 2019

DE: Frankfurt Router Frankfurt, Germany

At this moment we are experiencing problems with: Our router in Frankfurt, Germany

The cause of the incident is currently: Unknown, we are investigating

We have taken the following actions to resolve the incident: Ongoing

Estimated time of repair: Unknown

Impact: You may experience packetloss or loss when traffic goes through Frankfurt

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here (https://www.i3d.net/contact/).

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  • The root cause of the event, was a linecard in one of the DE-CIX Frankfurt switches that was malfunctioning. DE-CIX talked to Nokia TAC and they recommended to reload this linecard. After that things normalized. One of the two ports that we have at DE-CIX Frankfurt was connected to this linecard and therefore 50% of the traffic through DE-CIX could have been affected by this problem.

    The incident has been investigated and has been resolved.

  • One of the uplinks towards the DE-CIX is malfunctioning. This uplink is disabled, which removed the impact. We will work on resolving this permanently.

    More updates to come.