Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Fire System Maintenance] Fire System Maintenance - Smartdc Rotterdam - May 26, 2026

Dear Client, We would like to notify you of upcoming Fire System maintenance that will take place at Smartdc Rotterdam, May 26 -29, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: May 26, 2026, 07:00 UTC End time: May 29, 2026, 16:00 UTC

Planned impact: No Impact (see below for details)

Reason for this maintenance: Our vendor will be performing preventative annual maintenance work to improve the performance, reliability and integrity of the Fire Suppression System.

Expected impact: No Impact is expected. During this maintenance, the Fire System alarm might go off.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support

[Power Maintenance] Generator Maintenance - Rotterdam – June 9, 2026

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for June 9, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 9, 2026, 06:00 UTC End time: June 9, 2026, 09:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: We are conducting tests of our generators to ensure ongoing reliability and compliance.

Expected impact: The generator tests will be done off-load, services will remain fully supported by both the grid and generators. Some noise from the generators can be heard when present in the datacenter

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 31st, January 2020

VMware cloud storage issues

At this moment we are experiencing problems with: VMware cloud storage

The cause of the incident is currently: known

Impact: VMware cloud instances are slower and Acronis backups might fail to run

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Update: after monitoring the situation the rest of the day, we are hereby closing this incident.

  • Update:

    Due to an unstable host in the environment a lot of traffic was generated on the storage interfaces. This traffic influenced the overal performance affecting a fair number of virtual machines. The offending host has been removed from the network and environment. Data has been resynced to ensure redundancy. The Acronis backup storage gateway was heavily impacted by the extra traffic on the storage network. Therefore it might be possible that some of the backups failed.

    • Thursday 30th, January 2020

    No incidents reported

    Wednesday 29th, January 2020

    No incidents reported

    Tuesday 28th, January 2020

    No incidents reported

    Monday 27th, January 2020

    No incidents reported

    Sunday 26th, January 2020

    No incidents reported

    Saturday 25th, January 2020

    No incidents reported