Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

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Past Incidents

Friday 7th, February 2020

No incidents reported

Thursday 6th, February 2020

No incidents reported

Wednesday 5th, February 2020

No incidents reported

Tuesday 4th, February 2020

No incidents reported

Monday 3rd, February 2020

No incidents reported

Sunday 2nd, February 2020

Acronis backup performance

At this moment we are experiencing problems with: performance issues with our Acronis backup solution

The cause of the incident is currently: unknown

Estimated time of repair: unknown

Impact: all backups will be slower than usual

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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  • Update: A fix has been applied to the Acronis Storage Gateway. Backups seem to be working again. Root cause analysis is still on going.

  • Update: the performance issues have been located to connectivity to our storage platform. We are working on a fix and will place an update once we have more information.

    • Saturday 1st, February 2020

    No incidents reported

    Friday 31st, January 2020

    VMware cloud storage issues

    At this moment we are experiencing problems with: VMware cloud storage

    The cause of the incident is currently: known

    Impact: VMware cloud instances are slower and Acronis backups might fail to run

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Update: after monitoring the situation the rest of the day, we are hereby closing this incident.

  • Update:

    Due to an unstable host in the environment a lot of traffic was generated on the storage interfaces. This traffic influenced the overal performance affecting a fair number of virtual machines. The offending host has been removed from the network and environment. Data has been resynced to ensure redundancy. The Acronis backup storage gateway was heavily impacted by the extra traffic on the storage network. Therefore it might be possible that some of the backups failed.