Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Friday 14th, February 2020

No incidents reported

Thursday 13th, February 2020

No incidents reported

Wednesday 12th, February 2020

No incidents reported

Tuesday 11th, February 2020

Web07 issues

At this moment we are experiencing problems with: Webhosting on our Web07 server.

The cause of the incident is currently: unknown

We have taken the following actions to resolve the incident: Under investigation.

Estimated time of repair: Unknown

Impact: Customers are currently unable to reach their webhosting located on the web07 server

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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  • After a reboot of the physical host web07 is reachable again.

    • Monday 10th, February 2020

    No incidents reported

    Sunday 9th, February 2020

    No incidents reported

    Saturday 8th, February 2020

    NL: Rotterdam i3D.net - Network-related issues (i3D.net Website, Suite 2, 6 and 20)

    Maintenance complete.

  • Problems surrounding the i3D.net website and network-related issues in Suite 2, 6 and 20 have been resolved.

  • -=-=-=-=-=-=

    Through this way we want to notify you of upcoming emergency maintenance on the 11th of February in our Smartdc Rotterdam datacenter.

    Location: Rotterdam, Netherlands

    Date and time: 11th of February, between 04:00 and 05:30 UTC (05:00 - 06:30 local time)

    Expected downtime: 0 minutes / No impact is expected during this emergency maintenance, but if we do encounter trouble we will revert to the current situation and schedule a different emergency maintenance window at a later date.

    Reason for maintenance: We will be performing emergency maintenance to reactivate the redundancy of the aggregation switching infrastructure for Suite 20. We have found the likely culprit of the incidents that occurred on Saturday.

    Support: Our support department will be avaiable during the maintenance. More details about how you can contact our support can be found here: https://www.i3d.net/contact

  • 17.00 UTC: Earlier this morning one of the nodes in our Suite 20 aggregation fabric crashed, reducing our capacity in that suite to a N state (it is normally N+1). We tried to recover it a few times using different methods, which did not work and caused unexpected service impact. This led us to believe it could be a hardware issue, and we attempted to replace the misbehaving node with a spare: unfortunately this did not help. Right now we are running with N capacity, and JTAC is investigating the root cause in more detail on the basis of a Priority 1 case.