Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

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General i3D.net systems

Core systems

Products

Datacenters

AR: Buenos Aires

Operational

AT: Vienna

Operational

AU: Sydney

Operational

BR: São Paulo

Operational

CA: Montreal

Operational

CA: Toronto

Operational

CH: Zürich

Operational

CL: Santiago

Operational

DE: Frankfurt

Operational

DK: Copenhagen

Performance Issues

ES: Madrid

Operational

FR: Paris

Operational

GB: London

Operational

HK: Hong Kong

Operational

HU: Budapest

Operational

IN: Mumbai

Operational

IT: Milan

Operational

JP: Tokyo

Operational

NL: Amsterdam

Operational

NL: Heerlen

Operational

NL: Rotterdam

Operational

NO: Oslo

Operational

PL: Warsaw

Operational

RO: Bucharest

Operational

SA: Johannesburg

Operational

SE: Stockholm

Performance Issues

SG: Singapore

Operational

UA: Kyiv

Performance Issues

UAE: Dubai

Operational

UAE: Fujairah

Operational

US: Atlanta

Operational

US: Ashburn

Operational

US: Chicago

Operational

US: Dallas

Operational

US: Los Angeles

Operational

US: Newark

Operational

US: Santa Clara

Operational

US: Seattle

Operational

Past Incidents

Friday 21st, February 2020

No incidents reported

Thursday 20th, February 2020

No incidents reported

Wednesday 19th, February 2020

NL: Heerlen Backbone link Heerlen offline

At this moment we are experiencing problems with: Our backbone link to our Heerlen datacenter

The cause of the incident is currently: Known

We have taken the following actions to resolve the incident: We have reported the issue to our vendor who will be further investigating this issue.

Estimated time of repair: Unknown

Impact: Customers with a wave connection to Heerlen will be down. All other traffic will take different paths through our backbone.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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This issue was caused by a mix-up during the maintenance by our vendor. This issue has now been resolved.

An engineer is on their way to measure the light levels.

Tuesday 18th, February 2020

No incidents reported

Monday 17th, February 2020

No incidents reported

Sunday 16th, February 2020

No incidents reported

Saturday 15th, February 2020

No incidents reported