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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Cooling Maintenance] Water Cooling Pump Maintenance - Rotterdam – May 4, 2026

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The water cooling pump maintenance has been scheduled for May 4, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: May 4, 2026, 07:00 UTC End time: May 4, 2026, 15:30 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: Our vendor will be performing a maintenance on the water pumps in our Rotterdam datacenter.

Expected impact: No Impact: No impact is expected, as maintenance activities will be performed on each water pump individually, with the team waiting for each pump to return to operation before proceeding to the next.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Power Maintenance] Generator On-load Test - Rotterdam – May 5, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for May 5, 2026

Location: Rotterdam, The Netherlands

Original window: Start time: May 5, 2026, 06:00 UTC End time: May 5, 2026, 09:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our generators will undergo an on-load test run.

Expected impact: No Impact: No impact is expected for this maintenance, as there is no outage for the power systems. Customers in the datacenter at the time of the maintenance can hear loud noises.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Wednesday 5th, February 2020

No incidents reported

Tuesday 4th, February 2020

No incidents reported

Monday 3rd, February 2020

No incidents reported

Sunday 2nd, February 2020

Acronis backup performance

At this moment we are experiencing problems with: performance issues with our Acronis backup solution

The cause of the incident is currently: unknown

Estimated time of repair: unknown

Impact: all backups will be slower than usual

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Update: A fix has been applied to the Acronis Storage Gateway. Backups seem to be working again. Root cause analysis is still on going.

  • Update: the performance issues have been located to connectivity to our storage platform. We are working on a fix and will place an update once we have more information.

    • Saturday 1st, February 2020

    No incidents reported

    Friday 31st, January 2020

    VMware cloud storage issues

    At this moment we are experiencing problems with: VMware cloud storage

    The cause of the incident is currently: known

    Impact: VMware cloud instances are slower and Acronis backups might fail to run

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Update: after monitoring the situation the rest of the day, we are hereby closing this incident.

  • Update:

    Due to an unstable host in the environment a lot of traffic was generated on the storage interfaces. This traffic influenced the overal performance affecting a fair number of virtual machines. The offending host has been removed from the network and environment. Data has been resynced to ensure redundancy. The Acronis backup storage gateway was heavily impacted by the extra traffic on the storage network. Therefore it might be possible that some of the backups failed.

    • Thursday 30th, January 2020

    No incidents reported