Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Cooling Maintenance] Cooling Maintenance - Rotterdam – June 22, 2026

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled for June 22, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 22, 2026, 05:00 UTC End time: July 10, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a cooling maintenance on our cooling units to continue reliability and stability.

Expected impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window. There maybe some small temperature fluctuations as the units are being worked on.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Switch Software Upgrade - Rotterdam - June 24, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Rotterdam datacenter. The network maintenance has been scheduled for June 24, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 24, 2026, 03:00 UTC End time: June 24, 2026, 06:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required in preparation for an upgrade to a new switch firmware. This will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Power Maintenance] Generator Maintenance - Heerlen – July 3, 2026

Dear Client,

We would like to notify you of upcoming generator maintenance activities that will affect services in our Heerlen datacenter. The generator maintenance has been scheduled for July 3, 2026.

Location: Heerlen, The Netherlands

Schedule: Start time: July 3, 2026, 05:00 UTC End time: July 3, 2026, 14:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our generators will undergo a power load test. This is only an inspection and no power outages are planned for this activity.

Expected impact: No Impact: No impact is expected for this maintenance, as there is no outage for the power systems.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at https://status.i3d.net/

[Power Maintenance] Yearly Generator Maintenance - Rotterdam – July 7, 2026

We would like to notify you of upcoming backup generator maintenance activities. This maintenance will not affect services in our Rotterdam datacenter. The maintenance has been scheduled for July 7 until July 17, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: July 7, 2026, 05:00 UTC End time: July 17, 2026, 14:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our backup generators will undergo preventative maintenance.

Expected impact: No Impact: No impact is expected for this maintenance, as regular power systems will not be touched. Customers in the datacenter at the time of the maintenance could hear loud noises.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Wednesday 15th, July 2020

NL: Rotterdam Rotterdam, L2 colocation connectivity issues

At this moment we are experiencing problems with: Layer 2 colocation in our Rotterdam datacenter.

The cause of the incident is currently: Unknown. Staff are currently investigating.

We have taken the following actions to resolve the incident: Our network team is currently investigating.

Estimated time of repair: Unknown

Impact: Some L2 colocation users may experience higher latency and/or packet loss on their connection to our Rotterdam datacenter.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. We will keep monitoring the situation for the upcoming few hours.

  • Our engineers have located where this issue is originating from and are working on a fix.

    • Tuesday 14th, July 2020

    No incidents reported

    Monday 13th, July 2020

    No incidents reported

    Sunday 12th, July 2020

    No incidents reported

    Saturday 11th, July 2020

    UAE: Dubai Link to Etisalat down

    At this moment we are experiencing problems with: Direct link to Etisalat

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have opened up a ticket with Etisalat to have this investigated

    Estimated time of repair: Unknown

    Impact: All connectivity to and from Etisalat and our Dubai datacenter will see a significantly higher latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link is back online, latency is back to normal for Etisalat users.

    • SG: Singapore Backbone link between our St. Denis and Singapore datacenters

    At this moment we are experiencing problems with: Backbone link between our St. Denis and Singapore datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our Vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current ongoing incident on our backbone link between our St. Denis and Singapore datacenters, our Singapore datacenter has now become isolated from the i3D.net network. This might increase latency for users to our Singapore datacenter.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our backbone link is operational again.

    • Friday 10th, July 2020

    No incidents reported

    Thursday 9th, July 2020

    No incidents reported

    Wednesday 8th, July 2020

    US: Dallas IBX Utility Disturbance - Customer Loads Transferred to Generator Power

    At this moment we are experiencing problems with: Staff in Dallas reports that the site experienced a loss of utility power and customer loads have transferred to generator power. As of July 8th, 4:22(CDT)/ 9:22pm(UTC), customer loads remain stable.

    The cause of the incident is currently: Unknown. Staff are currently investigating. We have been advised an update will be posted if any significant changes to status(currently stable).

    We have taken the following actions to resolve the incident: Monitoring situation with IBX staff.

    Estimated time of repair: Unknown

    Impact: Situation is currently stable

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. All load is running on utility power again.