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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Cooling Maintenance] Cooling Maintenance - Rotterdam – June 22, 2026

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled for June 22, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 22, 2026, 05:00 UTC End time: July 10, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a cooling maintenance on our cooling units to continue reliability and stability.

Expected impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window. There maybe some small temperature fluctuations as the units are being worked on.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Switch Software Upgrade - Rotterdam - June 24, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Rotterdam datacenter. The network maintenance has been scheduled for June 24, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 24, 2026, 03:00 UTC End time: June 24, 2026, 06:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required in preparation for an upgrade to a new switch firmware. This will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Power Maintenance] Generator Maintenance - Heerlen – July 3, 2026

Dear Client,

We would like to notify you of upcoming generator maintenance activities that will affect services in our Heerlen datacenter. The generator maintenance has been scheduled for July 3, 2026.

Location: Heerlen, The Netherlands

Schedule: Start time: July 3, 2026, 05:00 UTC End time: July 3, 2026, 14:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our generators will undergo a power load test. This is only an inspection and no power outages are planned for this activity.

Expected impact: No Impact: No impact is expected for this maintenance, as there is no outage for the power systems.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at https://status.i3d.net/

[Power Maintenance] Yearly Generator Maintenance - Rotterdam – July 7, 2026

We would like to notify you of upcoming backup generator maintenance activities. This maintenance will not affect services in our Rotterdam datacenter. The maintenance has been scheduled for July 7 until July 17, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: July 7, 2026, 05:00 UTC End time: July 17, 2026, 14:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our backup generators will undergo preventative maintenance.

Expected impact: No Impact: No impact is expected for this maintenance, as regular power systems will not be touched. Customers in the datacenter at the time of the maintenance could hear loud noises.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Thursday 1st, October 2020

DE: Frankfurt 14:12 UTC - Backbone link between our Warsaw and Frankfurt datacenters

At this moment we are experiencing problems with: Backbone link between our Warsaw and Frankfurt datacenters.

The cause of the incident is currently: Known. Fiber cut.

We have taken the following actions to resolve the incident: We have reached out to our vendor for investigation.

Estimated time of repair: Unknown

Impact: Due to the current ongoing incident on our backbone link between our Warsaw and Frankfurt datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been fully resolved now.

  • Our vendor has localized the fiber cut. We do not have an estimated resolvement time yet.

    • Wednesday 30th, September 2020

    No incidents reported

    Tuesday 29th, September 2020

    US: Chicago 6:15 AM UTC - Backbone link between our Chicago and Saint-Laurent (Montreal) datacenters

    At this moment we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to our vendor for investigation.

    Estimated time of repair: Unknown

    Impact: Due to the current ongoing incident on our backbone link between our Chicago and Saint-Laurent (Montreal) datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Update: 21:34 UTC - Per our previous update, this issue has been resolved.

    The link has been online again since 10:00 UTC but we have not yet received a final update from our vendor. Once we do, we will close this incident.

    • US: Los Angeles Vendor Outage in our Los Angeles datacenter

    At this moment we are experiencing problems with: An outage has occurred across multiple links in our Los Angeles datacenter.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to the vendor for further information.

    Estimated time of repair: N/A

    Impact: Users in this region may experience congestion until the issue is resolved.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The vendor has identified the issue as a switch hardware failure. The switch has been restored.

    • Monday 28th, September 2020

    US: Newark Backbone link between our Newark and London datacenters

    At this moment we are experiencing problems with: Backbone link between our Newark and London datacenters.

    The cause of the incident is currently: We have reached out to our vendor and they are aware of the issue. They are currently coordinating with local resources to resolve this issue.

    We have taken the following actions to resolve the incident: We have reached out to our vendor for investigation.

    Estimated time of repair: Unknown.

    Impact: Due to the current ongoing incident on our backbone link between our Newark and London datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    NL: Rotterdam Aggregate Switch - Rotterdam DC

    At this moment we are experiencing problems with: One of our aggregate switches in Suite 02 of Rotterdam encountered an error.

    The cause of the incident is currently: Known.

    We have taken the following actions to resolve the incident: The switch has been rebooted.

    Estimated time of repair: Resolved.

    Impact: Impacted users in Suite 02 may have experienced a short loss of service or latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    US: Newark Backbone link between our Newark and London datacenters

    At this moment we are experiencing problems with: Backbone link between our Newark and London datacenters.

    The cause of the incident is currently: Known.

    We have taken the following actions to resolve the incident: The issue has been resolved.

    Estimated time of repair: Repair is complete.

    Impact: Due to the current ongoing incident on our backbone link between our Newark and London datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Sunday 27th, September 2020

    No incidents reported

    Saturday 26th, September 2020

    No incidents reported

    Friday 25th, September 2020

    US: Dallas Backbone link between our Los Angeles and Dallas datacenters

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

    Estimated time of repair: Not available at this time.

    Impact: Due to the current ongoing incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The urgent emergency maintenance was successful. Our backbone link is back online.

  • Our vendor has scheduled an urgent emergency maintenance between 12:30 and 16:30 UTC. Once we have confirmation that this resolved the incident, we will post another update.

  • The replacement card is expected to arrive at approximately 14:50 UTC.

  • Field crews have identified a failed card likely as the root cause of this incident and will be replacing the card. No ETA is currently provided.

    • Thursday 24th, September 2020

    NL: Rotterdam Generator incident Smartdc Rotterdam

    Start of maintenance: 06:40 UTC

    End of maintenance: Unknown

    Reason of maintenance: Engine failure of a single power generator

    Expected downtime/impact: None / Generators will be started for testing purposes

    Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The power generator has been repaired and is back on standby.