Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.
All times used on this page will be in the UTC timezone.
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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.
We are also available 24/7 by phone on the following phone numbers:
+31 (0)10 890 00 70
1-800-482-6910
Dear Client,
We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for March 31, 2026.
Location: Rotterdam, The Netherlands
Schedule: Start time: March 31, 2026, 05:00 UTC End time: March 31, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)
Reason for this maintenance: The maintenance is required to address a faulty busbar. This critical replacement will enhance system reliability and ensure consistent performance moving forward.
Expected impact: Reduced redundancy: No impact expected but there will be no UPS backup. To ensure there is no impact we will run the generators in sync with the grid.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/
Dear Client,
We would like to notify you of upcoming network maintenance activities that will affect services in our Oslo datacenter. The network maintenance has been scheduled for April 1, 2026.
Location: Oslo, Norway
Schedule: Start time: April 1, 2026, 04:00 UTC End time: April 1, 2026, 07:00 UTC Planned impact: No impact (see below for details)
Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.
Expected impact: No Impact: No impact is expected for this maintenance, as the traffic will be routed via alternate paths.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/
Dear Client,
We would like to notify you of upcoming GLAD maintenance activities that will affect services with GLAD. The GLAD maintenance has been scheduled for April 20, 2026.
Schedule: Start time: April 20, 2026, 09:00 UTC End time: April 20, 2026, 14:00 UTC Planned impact: Degradation (see below for details)
Reason for this maintenance: We will be migrating and upgrading our GLAD and Warden backend. This migration is part of our ongoing effort to enhance performance, scalability, and long-term reliability. Migrations and upgrades will be carried subsequently to minimise degradation in service and ensure a seamless transition.
Expected impact: Degradation: Our GLAD API and Warden Armor service will be temporarily unavailable while migrating.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
Dear Client,
We would like to notify you of upcoming infrastructure maintenance activities that will affect services globally. The maintenance has been scheduled for April 22, 2026.
Location: Global
Schedule: Start time: April 22, 2026, 10:00 UTC End time: April 22, 2026, 11:00 UTC Planned impact: Impact expected (see below for details)
Reason for this maintenance: We will be performing updates on our database to improve quality and ensure long-term reliability.
Expected impact: Service degradation: During the maintenance all users will be disconnected while the switchover is performed. Calls to the API will briefly fail during the switchover.
Affected services: ONE portal: users will be logged out Smartdc portal: users will be logged out ODP: hostagents connection will be reset API: during the switchover calls will fail
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
Dear Client,
We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for April 29, 2026
Location: Rotterdam, The Netherlands Suite 2 A Feed Suite 19 A and A+ Feed Suite 34 A and A+ Feed
Schedule: Start time: April 29, 2026, 08:00 UTC End time: April 29, 2026, 12:00 UTC Planned impact: Impact expected (see below for details)
Reason for this maintenance: Mandatory maintenance to ensure the safety, reliability and correct operation of our main power infrastructure.
Expected impact: Reduced redundancy: During the maintenance window, one of the power feeds supplying Suite 2, 19 and 34 will be temporarily unavailable. Power will remain available through the remaining feed(s), but power redundancy will be reduced for approximately 4 hours.
Please note that devices with a single power supply (single PSU) or devices connected only to the A feed will experience a service interruption during this maintenance window. Devices with dual power supplies connected to separate feeds are expected to remain online.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: i3d.net/support
Dear Client,
We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The water cooling pump maintenance has been scheduled for May 4, 2026.
Location: Rotterdam, The Netherlands
Schedule: Start time: May 4, 2026, 07:00 UTC End time: May 4, 2026, 15:30 UTC Planned impact: No impact (see below for details)
Reason for this maintenance: Our vendor will be performing a maintenance on the water pumps in our Rotterdam datacenter.
Expected impact: No Impact: No impact is expected, as maintenance activities will be performed on each water pump individually, with the team waiting for each pump to return to operation before proceeding to the next.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/
Dear Client,
We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for May 5, 2026
Location: Rotterdam, The Netherlands
Original window: Start time: May 5, 2026, 06:00 UTC End time: May 5, 2026, 09:00 UTC Planned impact: No impact (see below for details)
Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our generators will undergo an on-load test run.
Expected impact: No Impact: No impact is expected for this maintenance, as there is no outage for the power systems. Customers in the datacenter at the time of the maintenance can hear loud noises.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/