Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Router Software Update - Montreuil - December 11, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for December 11, 2025.

Location: Montreuil, France

Schedule: Start time: December 11, 2025, 00:00 UTC End time: December 11, 2025, 05:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: There will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Vendor Cooling Maintenance – Rotterdam – January 19th, 2026

Dear Client,

We would like to notify you of upcoming emergency cooling maintenance activities that will affect services in our Rotterdam datacenter. The emergency cooling maintenance has been scheduled for January 19, 2026 through January 22, 2026.

Location: Rotterdam, Netherlands

Schedule: Start time: January 19, 2026, 7:00 UTC End time: January 22, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a cooling maintenance on our two cooling pumps of both A and B line to ensure continued performance, efficiency, and reliability of the system. We will adjust the start-up procedure so that both pumps start simultaneously

Expected impact: During the maintenance window the redundancy of the cooling system will be reduced

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

[Network Maintenance] Deploy Anti-DDoS enhancements - US - January 26, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect your services in our US datacenters. The network maintenances have been scheduled for January 26, 2026

Location: United States

Schedule: Start time: January 26, 2026, 00:00 UTC End time: January 26, 2026, 02:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance: We will be deploying granular anti-DDoS filters at our external network edge. This will ensure we can filter out common network attacks without affecting legitimate use of the protocols being used for these attacks. DNS and NTP are examples of DDoS attack vectors that frequently see legitimate use. Deployment will occur in a carefully phased approach, so we expect that in the unlikely case of issues, we can detect quickly and revert prior to impact.

No Impact: No impact is expected for this maintenance. This has been tested and implemented on other sites without resulting any impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support
You can find maintenance updates and the current situation at i3D.net - Status

[Network Maintenance] Aggregation Switch Software Update - Singapore - January 27, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Singapore datacenter. The network maintenance has been scheduled for January 27, 2026.

Location: Singapore, Singapore

Schedule: Start time: January 27, 2026, 22:00 UTC End time: January 28, 2026, 03:00 UTC Planned impact: Reduced Redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed one aggregation switch at a time, there is no impact expected. During this maintenance there will be reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://www.i3d.net/support/

[Power Maintenance] Powerhouse 2 Breaker Maintenance - Rotterdam – January 29 through February 9, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for January 29, 2026 through February 9, 2026.

Location: Rotterdam, The Netherlands

Schedule:

Date

Time (UTC)

Maintenance Work

January 29, 2026

06:00 - 16:00

The maintenance will be carried out on the generator and transformer breakers. Once the work is completed, there will be reduced redundancy. During transformer breaker maintenance, Powerhouse 1 will operate on generators. During the generator breaker maintenance, there will be reduced redundancy.

February 2 & 3, 2026

06:00 - 16:00

Maintenance will be performed on the UPS1 breakers. While this maintenance is in progress, generators will run in parallel with the power grid to provide continuity in the event of a grid failure, as UPS protection will not be available during this period.

February 4

06:00 - 16:00

Breaker maintenance on UPS2 will take place. Impacted customers will be notified separately..

February 5

06:00 - 16:00

Power impact may occur due to switching activities in the main panels.

February 6 & 9

06:00 - 16:00

Switching activities will take place in the main power distribution board in Powerhouse 1.

Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: Mandatory maintenance to ensure the safety, reliability and correct operation of our main power infrastructure.

Expected impact: Reduced redundancy: During the maintenance window, parts of the power infrastructure will be worked on one at a time which may temporarily reduce redundancy. Power will remain available throughout the maintenance and customers who may be affected will be notified separately.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://www.i3d.net/support/

Past Incidents

Friday 10th, March 2023

ONE Control Panel Multiple i3D.net services are experiencing issues

At this moment, we are experiencing problems with: Our customer portals, API, ODP and our Ticket system

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: Our engineers are troubleshooting the issues at hand.

Estimated time of repair: Unknown.

Impact: Due to the current incident multiple i3D.net services are experiencing issues such as our API, customer portals and ticketing system.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Thursday 9th, March 2023

CA: Toronto Backbone link between our Toronto and Chicago datacenters down

At this moment, we are experiencing problems with: Backbone link between our Toronto and Chicago datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Toronto and Chicago datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor's OSP team has reversed the work performed during the maintenance work last night, and services are now restored.

  • Vendor suspect that the fiber may have been taken down inadvertently under another maintenance and are working alongside with OSP to determine further action, updates are to follow.

    • Wednesday 8th, March 2023

    US: Ashburn Backbone link between our Saint-Denis and Ashburn datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Saint-Denis and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

    • Tuesday 7th, March 2023

    NL: Rotterdam Cooling system problems in Smartdc

    At this moment, we are experiencing problems with: Our cooling in our Smartdc datacenter

    *The cause of the incident is currently:*the old chillers weren't disconnected properly

    We have taken the following actions to resolve the incident: Our engineers are currently working to resolve the issue.

    Estimated time of repair: Unknown.

    Impact: Due to this incident your servers might experience a rise in temperature in all/ most suites

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Website i3D.net i3D.net is currently offline

    At this moment, we are experiencing problems with: our i3D.net website

    The cause of the incident is currently: server failing and being replaced with a vmware, an incident report will be made at some point

    We have taken the following actions to resolve the incident: Our engineers are currently working to resolve the issue.

    Estimated time of repair: Unknown.

    Impact: Due to this incident our i3D.net website is currently offline.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The issue has been resolved. We are proceeding with watching its performance, and determine its stability.

    • Monday 6th, March 2023

    No incidents reported

    Sunday 5th, March 2023

    No incidents reported

    Saturday 4th, March 2023

    No incidents reported

    Friday 3rd, March 2023

    DE: Frankfurt Backbone link between our Frankfurt and Paris datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Paris datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Paris datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor has confirmed their technicians are hands off and no further interruption is expected.

  • Vendor are seeing the service stable however we are still monitoring. Their alarms indicate the affected fibers were re-spliced by the onsite team. We are continuing to monitor and will update when the engineers are hands off.

  • Field team of the fiber provider arrived at fault location and are performing preliminary testing to find the cause of this incident.