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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Milan – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Milan, Italy

Schedule:

Start Time: November 26, 2025, 03:00 UTC

End Time: November 26, 2025, 07:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Hong Kong – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Hong Kong datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Hong Kong

Schedule:

Start Time: November 26, 2025, 21:00 UTC

End Time: November 27, 2025, 01:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Router Software Update - Hong Kong - November 26, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for November 26, 2025.

Location: Hong Kong, Hong Kong

Schedule: Start time: November 26, 2025, 21:00 UTC End time: November 27, 2025, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net

Past Incidents

Tuesday 15th, October 2019

No incidents reported

Monday 14th, October 2019

Control panel Smartdc i3D.net/Smartdc issues resolved

We experienced issues with: i3D.net website, i3D.net API, i3D.net customer panel, Smartdc website, Smartdc API and the Smartdc customer panel

The cause of the incident was: unusual load on critical infrastructure

We have taken the following actions to resolve the incident: measures were taken to lower the load resulting in all components being available again. Meanwhile the root cause has been resolved meaning that this issue will not happen again.

Impact: the following components experienced a major outage: i3D.net website, i3D.net API, i3D.net customer panel, Smartdc website, Smartdc API and the Smartdc customer panel

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Sunday 13th, October 2019

No incidents reported

Saturday 12th, October 2019

No incidents reported

Friday 11th, October 2019

DE: Frankfurt Router Frankfurt, Germany

At this moment we are experiencing problems with: Our router in Frankfurt, Germany

The cause of the incident is currently: Unknown, we are investigating

We have taken the following actions to resolve the incident: Ongoing

Estimated time of repair: Unknown

Impact: You may experience packetloss or loss when traffic goes through Frankfurt

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here (https://www.i3d.net/contact/).

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  • The root cause of the event, was a linecard in one of the DE-CIX Frankfurt switches that was malfunctioning. DE-CIX talked to Nokia TAC and they recommended to reload this linecard. After that things normalized. One of the two ports that we have at DE-CIX Frankfurt was connected to this linecard and therefore 50% of the traffic through DE-CIX could have been affected by this problem.

    The incident has been investigated and has been resolved.

  • One of the uplinks towards the DE-CIX is malfunctioning. This uplink is disabled, which removed the impact. We will work on resolving this permanently.

    More updates to come.

    • Thursday 10th, October 2019

    No incidents reported

    Wednesday 9th, October 2019

    No incidents reported